Job Description
We are seeking a skilled Night Auditor to join our team. As a critical member of our hospitality team, you will provide direct guest support throughout the experience by accurately processing and tracking transactions and other reportable items.
Night Auditors must be adept and creative problem solvers, delivering above-average resolutions to guests' challenges.
* Preparing guest welcome packets and VIP reports
* Providing excellent service to internal customers as appropriate
* Handling all guest and internal customer complaints and inquiries in a courteous and efficient manner
* Completing the night audit in an efficient and accurate manner
* Balancing all cash receipts and work performed during the audit shift
* Making deposits of cash
* Auditing Food & Beverage cashiers work and correcting discrepancies
* Running daily Flash Reports and distributing accordingly
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Required Skills and Qualifications
To be successful in this role, you will need:
* Outstanding guest services skills, sophisticated verbal & written communication skills
* Strong interpersonal and problem-solving abilities
* The ability to work a flexible schedule, including weekends and holidays
* Similar role experience is highly regarded
* Knowledge of Opera is desirable
* Well-developed communication skills
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Benefits
We offer:
* Complimentary and discounted accommodation at Hyatt properties worldwide
* Access to complimentary shift meals and discounts for our Hotel gym facilities as well as all Food and Beverage outlets
* Training and development opportunities with over 2000 online learning modules to support your career development
* Above award wages
* Access to our employee assistance program
* Being part of a diverse and inclusive team, passionate about their work