About Us
With over 30,000 automotive and allied repair professionals across Australia and New Zealand, we are a Member-owned organisation committed to delivering exceptional services.
Our Trade Account offers Members instant credit with over 2,000 Preferred Suppliers, simplified monthly expenses, and a generous rewards program.
Members can also access exclusive products designed to support their growth, such as equipment finance, insurance products, and award-winning travel agency services.
Role Purpose
We are seeking an experienced Senior Collection Officer to manage overdue accounts, ensure timely payments, and drive operational excellence and team development.
About You
* Proven experience in credit control or collections, ideally in a senior or supervisory role.
* Strong negotiation, communication, and conflict resolution skills.
* Ability to interpret financial data and make informed decisions.
* High attention to detail and excellent organisational skills.
* Proficiency in collection systems and Microsoft Office Suite.
* Knowledge of relevant laws and regulations.
Key Responsibilities
* Lead and support the collections team to achieve monthly targets and Key Performance Indicators (KPIs).
* Manage high-value and complex accounts, ensuring timely resolution of outstanding debts.
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