Job Description
Who We Are
Integrity. Quality. Humanity. Commitment. Innovation.
These are our values and not only what we stand by but what we stand for. We believe in empowering people. We create and deliver solutions. We give back to community. We think differently and we do it better. Our innovative spirit has driven us to continually evolve and deliver solutions to our dealers and our community and made us a business that our people are proud of and proud to work for.
At John Deere Financial, you'll make what isn't possible today, tomorrow's reality. Our financial products and services are helping our key partners secure the best innovative technology and products to enable others to be smarter about how they use the land. Working with the latest technology, collaborating with the best and brightest in the field, expanding your knowledge and honing your skills-all are key components of the John Deere team.
Position: Finance Associate
Function: Financial Services (CA)
The Opportunity
This is a fantastic opportunity to make a meaningful impact by delivering high-quality support across our full suite of retail finance products and services. In this role, you'll be the trusted point of contact for our customers and dealers, providing tailored solutions to their product and service inquiries. Your ability to build strong, professional relationships and deliver exceptional service will be key to ensuring a seamless and positive experience for every interaction.
Role Responsibilities
* Manage portfolio tasks including substitutions, novations, and contract adjustments
* Conduct credit and equipment checks to ensure data accuracy
* Perform post-settlement activities, including security maintenance and government stamping
* Resolve moderately complex application, settlement, and customer support issues
* Identify and implement process improvements to enhance customer and dealer experience
* Handle inbox queries and contribute to special projects as needed
About You
With a strong expertise in problem solving and customer focus, you are an energetic self-starter who is an excellent team player who takes pride in their work and their working environment.
What Skills You Need
* Strong attention to detail, ensuring documentation meets compliance standards
* Ability to respond effectively to customer and dealer inquiries, including resolving moderately complex issues
* Supporting basic online functionality
* Proficiency in Microsoft, Teams, SharePoint, and other standard desktop applications
* Ability to work independently
* Excellent interpersonal, negotiation, and conflict resolution skills
* Working knowledge of relevant products and services, with the ability to perform core functions and support others
* Above-the-line mindset—proactive, accountable, and solution-oriented.
What Makes You Stand Out
* Customer Service Experience
* Problem Solving and Negotiation Skills
* Documentation Compliance
Why Join Us?
At John Deere, you are empowered to create a career that will take you to where you want to go. Here, you'll enjoy the support to think outside the box and the advanced tools and technology that foster innovation and achievement.
We are a Global company that truly values its people and provides a broad range of benefits which include a competitive remuneration package, flexible working, social activities, health and safety programs and ongoing training and development opportunities along with other Benefits like-
* Friendly and inclusive company culture where wellbeing of our employees is at the forefront of everything we do.
* A mature outlook on flexible work arrangements which allows you to truly balance work and life.
* Professional Development (Higher Education, Training & Memberships)
* 15% Super if you choose to go with John Deere Mercer Super Plan
* Paid Parental leave – 16 Weeks for new parents
* Annual Leave loading
* Purchase Leave, Paid Community Leave available
We embrace and strive for a workforce that is as diverse, talented and passionate as the communities in which we live and operate, and to provide a workplace where people feel included, valued and supported. We welcome applications from all backgrounds and believe that by understanding and respecting each other's differences we will perform at our best
If you have the experience outlined above, and the passion to succeed, we would love to hear from you
Please click the 'APPLY' button now and send through your resume and cover letter detailing your previous relevant experience and why you are the perfect candidate for our team.
Applications for this position will close at close of business
25 September, 2025
Note: Appropriate work authorisations are required in this country prior to application.
John Deere Is Committed To Creating An Inclusive Environment For All Employees, And Are Proud To Be Recognised By Diversity Council Australia Ltd As An Inclusive Employer For Three Consecutive Years
* * * 2023 – 2024
John Deere is proud to collaborate with WORK180- an international jobs network that connects smart businesses with talented women.