Company Description
Discover the Sofitel Sydney Darling Harbour
Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award-winning outdoor infinity pool, a state-of-the-art gym overlooking the city skyline, an exclusive top-floor Executive Lounge, and our renowned luxurious spa.
Outstanding people make it all happen, and we are committed to creating an energizing, rewarding, and exciting work environment. Become part of a culture dedicated to executing exceptional luxury experiences for our guests.
Inspiration, Recognition & Reward
As a valued team member, you will enjoy exceptional privileges and bespoke rewards, including access to exclusive industry benefits across a global portfolio of luxury accommodations, fine dining, and curated lifestyle experiences. Enjoy daily privileges such as artisan coffee at a preferred rate and a specially crafted Ambassador dining menu to elevate your everyday. We also offer a distinguished learning platform—an elegant fusion of expert knowledge and tailored development—to support your growth in a culture that celebrates excellence, sophistication, and personal ambition.
Job Description
* Assist guests personally and respond promptly to their requirements, maintaining Sofitel luxury service standards.
* Provide personalized, efficient, luxury service to all guests.
* Embrace the service culture of Butler service.
* Offer warm, welcoming service without compromise to all guests.
* Work cohesively as part of a team.
* Report to the supervisor during your shift and complete all duties assigned by supervisors and team leaders.
* Initiate contact with hotel guests to offer services and ensure guest satisfaction.
* Provide concierge services within Club Millesime.
* Liaise with the kitchen team to ensure timely service.
* Check and deliver meals promptly, maintaining temperature and presentation, and announce items as needed.
* Serve Food & Beverage according to Club Millesime standards, exceeding guest expectations.
* Maintain high presentation standards for Food & Beverage service.
* Keep updated on all menus and wine lists to advise and recommend to guests.
* Understand allergens and dietary requirements.
* Keep tables and service areas clean and tidy.
* Complete all mis-en-place before guests arrive.
* Perform additional duties as requested by management.
Qualifications
* Current Responsible Service of Alcohol Certificate.
* Ability to work rotating shifts, including weekends and public holidays.
* Motivated with excellent attention to detail.
* Experience in a similar role preferred.
* Strong communication skills.
* Professional appearance, representing the Sofitel brand.
If you share our passion for hospitality, service excellence, innovation, and drive, we would love to hear from you!
Our commitment to Diversity & Inclusion:
We are an inclusive company, committed to attracting, recruiting, and promoting diverse talent. Reasonable adjustments are available during the recruitment process; please let us know if needed.
Note: Full Australian Working Rights are required for this role.
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