Job Opportunity:
We are seeking a highly skilled IT professional to join our team as a Service Desk Specialist.
* About the Role:
* As a key member of our technical support team, you will be responsible for providing prompt and professional assistance to end-users and clients via various communication channels.
* Key Responsibilities:
* Respond promptly and professionally to service desk requests related to hardware, software, network, and other technical issues.
* Diagnose, troubleshoot, and resolve Level 1 incidents and requests accurately.
* Document all user interactions, solutions, and outcomes within the ticketing system.
* Escalate complex issues to higher-level teams in accordance with established protocols.
* Collaborate with team members and vendors to resolve issues efficiently.
* Technical Expertise:
* Strong knowledge of network, hardware, and software troubleshooting.
* Experience in remote support tools.
* Familiarity with ITSM ticketing systems and Active Directory.
* Basic experience with mobile device troubleshooting (iOS and Android).
* Analytical Thinking:
* Proven problem-solving skills and ability to analyze issues logically.
* Team Collaboration:
* A collaborative mindset and willingness to work with colleagues to achieve shared goals.
This is a permanent, full-time role. The ideal candidate will possess strong analytical skills and excellent communication abilities.