LABOURFORCE - CUSTOMER SERVICE MANAGER - NEERABUP ****
Labourforce are seeking an EXPERIENCED Customer Service Manager to work for our client in NEERABUP ****.
Please read the entire ad very carefully before applying.
About the role
Must be able to work a roster from Monday - Friday
Temp to Perm opportunity
(You will need to complete a 3 month trial with Labourforce before going full time).
Salary is $100,000 - $110,000 plus Super.
Working from a Neerabup site for 6 month probation and then potential to WFH when suitable considering the team's needs.
Start and finish times are negotiable (8 hour shift)
The start date for this role will be Feb ****.
You will need
Unlimited working rights in Australia (hours are full time) ***WHV & student visas will not be shortlisted due to the limited working restrictions***
Current National Police Clearance or willing to obtain at own cost (essential).
Have excellent attention to detail
Be computer literate
Have good written and verbal communication skills
High level of pride in work
Ability to work well within a team environment
Own car (locations aren't accessible by public transport)
Selection criteria (essential)
5 years' experience within a similar role (timber, building or construction industries highly regarded).
Ability to lead a team to reach required goals and KPI's.
Possess excellent communications skills inclusive of the ability to integrate and adapt to different personalities in a varied industry (i.e. speak to floor personnel, builders, truck drivers etc).
Accurate arithmetic skills and the ability to calculate dimensions and size measurements without error in a pressured environment.
Strong time management skills are essential as well as the ability to multitask and work towards achieving strict deadlines.
Ability to problem-solve and manage customer queries and complaints in a professional manner.
Intermediate computer literacy in Microsoft Office applications.
Not afraid of a challenging role and is looking for a long-term career.
Experience with SAP software is highly desirable in this role.
Duties include
Administration experience in Australia essential
Lead the team in providing dedicated customer service from receiving orders to the delivery of product for all customers.
Supervise and manage all aspects of our customer service team inclusive of overseeing and supporting the team in the management of customer accounts.
Monitor workflow processes and work distribution within the team.
Train and develop team members.
Provide hands-on support to the team, leading by example and being involved in day-to-day tasks as required.
Processing high volumes of customer orders via internal software platforms, email and phone.
Processing of quotations, credit claims, raising purchase orders and returns.
Procedure creation and updates.
Providing product availability, product specs, pricing and delivery information.
Maintaining a high level of communication with customers, contractors, account managers, production, dispatch and the WA head office.
Resolve complaints and customer enquiries in a polite and professional manner without conflict.
Assisting in the coordination and completion of stock takes.
Releasing of daily orders for the production team in an accurate manner.
How to Apply
Apply through Seek by selecting the 'APPLY NOW' button.
Please note only shortlisted candidates will be contacted at this stage.
All successful candidates will need to pass a pre-employment medical including drug and alcohol test.
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