Overview
We are seeking an experienced Accommodation and Services Manager to oversee the daily operations of a portfolio of short‑term accommodation properties, government and commercial cleaning contracts. The role ensures each property is presented to high standards, delivers an excellent guest experience, and operates efficiently through coordination of housekeeping teams, maintenance contractors, and guest and client communications.
Task & Responsibilities
* Manage day‑to‑day operations of multiple accommodation and commercial properties.
* Recruit, train, supervise and schedule all staff to ensure consistent performance and service standards.
* Coordinate housekeeping schedules, cleaning standards, and turnover timelines.
* Create and implement procedures and checklists to coordinate service delivery, workforce management, and operational standards.
* Allocate and supervise tasks for cleaners, maintenance teams, and service providers.
* Oversee and inspect property presentation to ensure quality and readiness.
* Manage booking calendars, guest communication, check‑ins, and check‑outs.
* Respond to guest enquiries, issues, and complaints professionally and on call.
* Organise repairs, maintenance tasks, and monitor property condition.
* Maintain operational records, reports, and compliance and insurance requirements.
* Communicate with property owners regarding property performance, bookings, and maintenance.
* Implement improvements to guest experience, property presentation, and operational efficiency.
* Manage inventory of cleaning supplies, guest amenities, and maintenance materials, and procure new items as required.
* Ensure all operational activities comply with workplace health and safety regulations, local council requirements, and industry standards.
Qualification & Experience
Relevant Diploma level qualification (or equivalent) and at least 1 year relevant work experience. Alternatively, 3 years relevant work experience may be considered in lieu.
About Company
Accommodation and services company in Byron Bay.
Job Details
Work Type: Full time
Salary: $
Job Publish:
Job Expire:
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