Services attendant - westfield north lakes

Brisbane

SCENTRE GROUP LIMITED

Posted: 17h ago

The role

Your opportunity

Are you someone who thrives in a vibrant, people‐first environment and loves making others feel welcome?

At Westfield North Lakes, we're looking for a Services Attendant to join our energetic and inclusive team – where every day is about creating positive, memorable moments for our customers.

Providing a seamless experience across Car Park and Concierge services, this role is all about making each interaction effortless—welcoming customers with warmth, assisting with their needs, and ensuring smooth, enjoyable visits. You'll play a hands‐on role in creating a positive, service‐focused environment that leaves a lasting impression and keeps customers coming back.

Day‐to‐day you will be responsible for:

Providing exceptional service across Concierge and Car Park, adapting to different responsibilities each shift.

Greeting and assisting customers, offering directional guidance, service information, and tailored support.

Promoting and processing sales of Westfield Gift Cards and other available services.

Managing administrative tasks such as lost property, online and phone inquiries.

Managing traffic flow, maintaining equipment, and ensuring a clean and well‐organised car park during car park shifts.

Assisting customers and retailers with parking inquiries, providing clear guidance and support as needed.

Operating a buggy safely within the car park to assist with safety checks or operational needs.

This role is a casual position, ideal for someone with flexible availability to work across a 7‐day rotating roster.

What sets you apart

We are seeking an energetic people person who thrives on interacting with customers and consistently goes above and beyond to deliver exceptional service.

Friendly and approachable, with a positive attitude and a passion for helping others

Able to actively listen, think on your feet, and resolve customer issues with confidence

Strong problem‐solving skills, and comfortable working both independently and as part of a team

Confident working in a busy, fast‐paced environment

Experience in customer‐facing roles such as retail, hospitality, or guest services

Hold a valid driver's license (Provisional or Full license accepted)

Diversity, equity and inclusion underpins our culture, and our vision is that 'Everyone Belongs'. We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage.

Please contact us at scentregroupcareers@scentregroup.com for more information or if you have any questions.

Applications close: 26th June 2026 (unless filled prior).

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