Warranty & Quality Assurance Manager
Barbeques Galore Australia (Homebush NSW)
We're looking for an experienced Warranty & Quality Assurance Manager to lead our Product Warranty team and deliver a seamless after-sales experience for our customers.
In this role, you'll manage and develop a high-performing team, oversee warranty and service outcomes, and work closely with internal stakeholders and external service providers to ensure warranty obligations are met efficiently and cost-effectively. You'll also analyse warranty trends and provide insights to the Product team to improve quality, safety and customer satisfaction.
Key responsibilities include:
* Leading and coaching the Product Warranty team
* Managing after-sales customer support and warranty cases
* Analysing warranty data and identifying product trends
* Working with service technicians and suppliers to control costs
* Collaborating with Product, Finance and Customer Care teams
* Driving continuous improvement across warranty and quality processes
About you:
* 5+ years' experience in a similar role (warranty, quality, product support, customer service or merchandise)
* Proven people leadership and coaching capability
* Strong problem-solving and stakeholder management skills
* Commercially minded with a strong customer focus
* Experience in retail or product-based environments highly regarded
Join Barbeques Galore and play a key role in delivering an exceptional customer experience beyond the store.
Join Barbeques Galore and play a key role in delivering an exceptional customer experience beyond the store.
Apply Now
Barbeques Galore is an equal opportunity employer and encourages applications from people of all backgrounds.
Please note: Barbeques Galore does not accept unsolicited resumes from recruitment agencies.