Ayan Infotech are urgently looking for a ServiceNow Business Technical/ System Analyst for a long term contract job opportunity in Melbourne (or Sydney).All applicants must have full unrestricted work rights in Australia.Title: ServiceNow Business Technical/ System AnalystLocation: Melbourne is ideal, Sydney is fineType: Contract (6 months + long term)Required Skills and Experience:10+ years of experience in Analysis landscape with expertise in technical analysis.Expertise in complex business transformation/improvement and digital initiatives in all project phases, project governance and solution delivery.ServiceNow experience is essential (certifications are a plus).Captures business and user requirements (as stories for agile shops).Ensures requirements are understood, developed, tested, and delivered to specification.Owns the relationship with project stakeholders to identify, prioritize, model, and document business, process, and data requirements.Represents project stakeholders throughout planning, development, and release processes.Works with the platform team to develop release estimates.Supports the testing effort.Works with stakeholders to drive adoption.Define processes across Customer/IT/Employee workflows.Minimum 3 years of experience in process design across ITSM or Customer Service Management/Field Service Management/HR Service Delivery.Must have strong ServiceNow technical knowledge.Strong communication skills.
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