Team
Oral Health Services Tasmania (OHST) is a division of the Tasmania Department of Health that provides public dental care services to eligible Tasmanians. Its primary goal is to improve oral health outcomes across the state, particularly for vulnerable and disadvantaged populations. OHST is a team of approximately 300 people, including dentists, oral health therapists, dental prosthetists, technicians, dental assistants and administrative staff. Care is provided from 33 clinics across Tasmania, with adult services predominantly from 6 major centres in Hobart, Clarence, Glenorchy, Launceston, Devonport and Burnie, and 3 Special Care dental Units located within hospital precincts. Child and Adolescent Services are predominantly from 23 community clinics.
Role
As a Customer Service Officer, you will be the first point of contact for clients, delivering a professional, responsive, and confidential reception service. You will support the day‐to‐day operations of the dental clinic by managing enquiries, coordinating appointments, maintaining client records and assisting with administrative and financial tasks. Working closely with clinicians and colleagues, you will help ensure efficient service delivery, contribute to a positive patient experience, and support safe, high‐quality care across the service.
Essential Requirements
* Well-developed communication and interpersonal skills to engage with a wide range of clients and staff
* Strong organisational and time‐management skills, with the ability to prioritise in a busy environment
* A flexible, team‐focused approach and the ability to adapt to changing demands
* Experience delivering high‐quality customer service, including managing difficult or sensitive situations
* Sound administrative skills, including confidence using computer systems and maintaining accurate records
* Understanding of appointment scheduling and administrative processes (experience in a dental or clinical setting is desirable)
Position Details
Permanent, full‐time day worker position, working 76 hours per fortnight, commencing as soon as possible. Notwithstanding hours to be negotiated with the successful applicant.
Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full‐time, part‐time, and casual vacancies.
Salary
$66,049 to $70,993 per annum plus a 12% superannuation contribution.
Salary range is in accordance with the Public Sector Unions Wages Agreement 2022.
Benefits
Access to salary package benefits including living expenses up to $9,010 and $2,650 in meal entertainment each FBT year plus other eligible benefits.
* Professional development and accelerated pathways
* A range of leave entitlements, including study leave and Professional Development Support
* Fitness Passport – you and your family can access 40+ fitness facilities across Tasmania for $14.50 per week per person, or $28.05 for a family
Eligibility
Previous experience working in a clinical dental environment is desirable.
How to Apply
Apply online. Click the "Apply" button on this screen to ensure that important questions about you are answered. You will be prompted to complete a 1–2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria is not required. Applications from recruitment agencies will not be accepted for this role; only recruitment agencies specifically contracted are invited to provide applicants.
Contact person for detailed information about the vacancy: Ryan McCarthy, Senior Customer Service Officer, Phone 6777 1262, Email ryan.mccarthy@ths.tas.gov.au.
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