**Level 2 Application Support Analyst**
**Changing communities for the better starts with you**
Join us on our mission to change the world.
Civica is a global organization of over 5,000 employees, providing smart software to deliver the public services of the future and improve outcomes for citizens.
We are problem solvers and experts in our field. And we love what we do because it makes a difference to those who really need it.
In our team we have some truly amazing people - smart, passionate, fun. And there's plenty of room for you to join us.
So, are you ready to become part of our vision in building a better world though smart software and cloud services?
**What does it take to become a Civican?**
Working across our internal and customer environments, building robust solutions, and providing specialist engineering support needs all your natural superpowers to be at the ready.
You have deep and broad technical expertise across mature and emerging technology platforms.
Being a part of our Care Unit, you will be required to provide outstanding customer support to our customers by assisting with troubleshooting and fixing technical issues within software.
You thrive on complexity, where opportunities to learn and teach show up every day.
**We welcome your unique talents**
**You can demonstrate the following**:
- Experience in a technical support role with minimum of two years' experience.
- Experience with SQL and IIS.
- Proven track record which demonstrates the ability to meet or exceed, KPIs and SLAs.
- Technical expertise working with Remote Software.
- Able to take responsibility for customer needs and satisfaction
- High attention to detail with strong problem-solving skills
- Excellent business acumen
- Must be a team player who can work to strict SLA's while providing excellent customer service.
Experience working within the Care industry an advantage.
**A day in the life**
As a L2 Support Analyst, you will be involved in the below mentioned responsibilities:
- You will log, triage and update tickets in our ticketing system
- Answer phone calls and proactively communicate with internal and external stake holders
- Assist customers with general enquiries, technical support and tailored advice
- Remotely access customer sites to investigate and resolve software issues
Duties and responsibilities of your role may change from time to time to meet the needs and requirements of the business.
**Why you'll love working with us**
We know that when our people are happy, they will work better and have greater work satisfaction. We are an Australian Business Awards Employer of Choice and a UK Financial Times Diversity leader for the second year in 2021, rising 400 places and ranking 10th overall in the IT and software sector. We work with leading organisations such as the Tech Talent Charter and White Ribbon
So here at Civica, we look after you. Here's what you can expect:
**Career opportunities** - we take great satisfaction in seeing you grow and share your knowledge to other parts of our large business
**Flexible work** - we have the technology and tools to support you to work from that tropical paradise you've dreamed ofor even if you just prefer to work from home and come into our offices now and then to catch up and socialise with colleagues
**We're all different** - and we love this about us. We provide an inclusive, safe and welcoming environment to all Civicans, new and old
**Focus on learning**- there are heaps of opportunities to enable you to grow and be your best.
**Giving culture** - we encourage you to "give back" with benefits such as our Donate a Day leave where you can volunteer for a charity of your choice
Do you see yourself in this role? If so, then we would love to hear from you. Please include a cover letter outlining how your experience, aspirations and values are a match, along with your resume and we will take it from there
- We are an equal opportunity employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status._