About the RoleJoin our team as a Customer Service Agent and embark on an exciting journey to deliver exceptional service to customers of a renowned retail supermarket chain. As a valued member of our team, you'll take on a significant responsibility, leveraging your customer service expertise to ensure every interaction leaves a lasting positive impression.Don't miss this chance to make a difference and excel in your career!Key Details:Commencing: 07 July 2025Fixed Term end date: 19th December 2025 (potential to extend)Part Time 20-30 hours (potential extra hours during busy periods)Work Hours: Rotating rosters - Monday to Sunday 8.30am - 6.00pmTraining Hours: Monday to Friday 9.00am - 5.00pm 7 days - paidLocation: La Trobe Street, Melbourne CBDAustralian Based RoleGrowth and development opportunitiesKey Responsibilities:Provide exceptional customer service via inbound and outbound calls and other media platforms.Monitor and actively engage with various social media platforms to address customer inquiriesSwiftly respond to emails, ensuring timely resolutions.Identify and address customer needs, crafting win-win solutions.Handle administrative tasks with precision and maintain meticulous records.Meet and exceed Key Performance Indicators (KPIs).About YouYou are a proactive individual with exceptional verbal and written communication skills. Your attention to detail and time management abilities set you apart, coupled with your proficiency in MS Office and/or Google Suite. If you're driven to provide exceptional service and thrive in a fast-paced environment, we encourage you to apply.Culture & Benefits:Experience a supportive working culture where you'll feel valued every day.Unlimited access to a trusted mental health and well-being platform, giving you peace of mind and helping you thrive.Opportunities for career progression with a company committed to your development.Hybrid requirements:Hybrid working model will be discussed with you by management after you have met speed to competency in your role. There will be a minimum 8 weeks onsite prior to this discussion.If you do not have your own equipment, you are able to work from our site.Windows 10 based PC & Monitor Or Windows 10 based Laptop with an i5 processor and 8GB RAM or equivalent.Anti-Virus installed and Windows Defender switched on.Reliable internet connection - No hot-spotting or tethering.Headset with a microphone.Note: Apple MAC products as they are not compatible with our system.If you feel like this could be the right role for you, apply now.Our promise to you.There is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We’re committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do.
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