Customer Service Representative – Johnson & Johnson MedTech
Job Function: Customer Management
Job Sub Function: Non-Technical Customer Service
Job Category: Professional
Contract: 10-month contract, until 26 October ****
Locations: Sydney, Melbourne, Brisbane, Perth, Adelaide
All Job Posting Locations: Eight Mile Plains (Queensland); North Ryde (New South Wales); Norwood (South Australia); Notting Hill (Victoria); Osborne Park (Western Australia)
Learn more at .
Visit us at to see how your unique talents will help patients on their journey to wellness.
About the Role
Customer Service Representatives provide exceptional service to both internal and external customers, enhancing working relationships and driving continuous improvement of quality and processes.
They ensure each customer's experience is of the highest standard possible while contributing as part of a productive and successful team.
Responsibilities
Handle customer & stakeholder inquiries and complaints effectively, taking ownership and escalating where required.
Manage customer and commercial team interactions through telephony services.
Contribute to achieving the team's KPIs by ensuring all customer orders, bookings & invoices are processed accurately in compliance with J&J Quality Systems & relevant SOPs.
Provide support to the National Customer Service Network when needed.
Collaborate with multiple departments including Finance, Warehouse, Supply Chain, Commercial Team, Loan Kits, etc.
Effectively manage orders, consignment inventory, liaising with product specialists, hospital staff and warehouse to maintain stock availability at hospital locations.
Qualifications
Technical skills: MS Office, CRM, ERP (e.g., SFDC, SAP).
Office skills: Standard office telephone, Email, Outlook.
Professional skills: Ability to make quick decisions; perform efficiently and effectively; demonstrate proficiency in written and oral communications.
Experience in commercial relationships and negotiation, able to handle customer interaction.
Demonstrated ability to translate customer needs into business requirements.
Proven ability to handle multiple competing priorities.
Why Choose Us
Competitive remuneration package.
Continuous training and support.
Award-winning leadership development programs.
Inclusive, flexible, and accessible working arrangements.
Equal opportunity employer supporting diversity and inclusion.
Benefits
4 days of volunteer leave to give back to the community.
Enjoy a dedicated Wellbeing Day to prioritise self-care.
Global Wellness Reimbursement of $780 per year for healthy eating, exercise, or mindfulness activities.
Access to an Employee Assistance Program for personal and professional support.
Enhanced leave provisions for compassionate (caregiver) leave, providing up to 30 days of additional support.
Life insurance coverage for added peace of mind.
Great Place to Work Certified – ****
Johnson & Johnson – Australia and New Zealand were certified as a Great Place to Work in ANZ in its first year of participation.
All applicants must have rights to work in Australia.
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