Mouser Electronics is seeking a Customer Service Representative for our Melbourne, Australia office.
Responsibilities
* Correspond with customers via telephone, email and chat.
* Accurately process various types of customer requests and inquiries regarding Mouser services.
* Generate new and repeat business through customer service initiatives and offering associated products and promotional items.
* Follow up with customers to ensure ongoing satisfaction.
* Promote and maintain high standards of quality and service excellence.
* Monitor delivery and quality to meet customer requirements.
Qualifications
* Professional verbal and written communication in English (minimum), including in a telephone environment. Additional languages may be required.
* Fluent reading and writing in English.
* Ability to type data for long periods of time.
* Proficient typing and math.
* PC experience in a Microsoft Windows environment, proficient with internet, Microsoft Word, Excel, Outlook, and other software.
* Ability to use, read, and interpret spreadsheets, printed reports, and a dual terminal screen.
* Able and willing to use our telephone headsets.
* Neat and legible handwriting.
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Mouser is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click HERE. If you would like more information on your EEO rights under the law, please click HERE.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at (817) 804-3850 or. This contact information is for accommodation requests only and cannot be used to apply for positions or to inquire about the status of applications.
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