Advancing careers. Advancing everyday life.
Glencore is committed to providing an environment that adheres to the Respect at Work Legislation.
ServiceNow Business Systems Analyst will support the Business by:
* Responsible for the support and administration of ServiceNow, managed and supported by IT&S.
* Provide support to all users of ServiceNow, including the IT&S Team and other business support teams
* Monitor and maintain performance of the ServiceNow and any dependent applications, services and integrations
* Develop and maintain technical documentation for the applications as mentioned above
* Ensure requirements for ServiceNow platform enhancements and service management processes are accurately captured, communicated and delivered
* Act as a critical liaison between business stakeholders, the IT&S Team and the IT&S ServiceNow development team
* Identify opportunities for process improvements and automation within the IT Service Management lifecycle using ServiceNow
* Driving agreed roadmap, initiatives and projects to achieve the set objectives
* Technology lead for ServiceNow initiatives
* Be the voice for driving innovations
Qualifications and Experience:
Essential:
* Proven experience as a Business Analyst in IT service management, preferably with hands-on experience in ServiceNow implementations or support
* Strong understanding of ITIL framework and IT service management processes
* Excellent analytical, problem-solving, and communication skills
* Experience with process mapping and workflow documentation tools.
* Ability to translate complex business needs into clear functional requirements.
* Familiarity with ServiceNow modules such as Incident Management, Change Management, Problem Management, Asset Management, or CMDB is required
* Manages time and personal schedule to achieve objectives
* Adapts to tight deadlines and pressure situations
* Identifies opportunities for improving business processes
* Determines what needs to be done and initiates appropriate action
* Demonstrated experience in managing stakeholders – both internal and external
* Ability to develop relationships within all levels of the organisation
* Well-developed organisational, interpersonal and communication skills
* Project management and problem-solving skills
* Solutions & value focussed
* Seeks out challenges and is self-motivated to improve skills
* Thrives on being part of a dynamic team and delivering solutions
* Tertiary qualification in IT/IS
Desirable:
* Experience with Agile or Scrum methodologies
* Mining industry experience
Skills and Abilities:
* ServiceNow modules: Incident, Request, Change, Problem, Asset and CMDB
* "Automation First" mindset
* Process Improvement orientation
* Efficient communicator to all levels
* Collaboration and Teamwork
* Attention to detail
* Adaptability and Flexibility
Glencore provides unrivalled career and development prospects, great communities and the opportunity to work with leaders in your field.