Customer Support Specialist
This role involves providing prompt, professional and courteous assistance to customers via various communication channels. You will handle customer complaints, concerns or queries, offering solutions in a timely and effective manner.
Key Responsibilities:
* CUSTOMER SUPPORT
o Provide assistance to customers via voice, email, chat or social media.
* ISSUE RESOLUTION
o Handle customer complaints, concerns or queries.
* PRODUCT/SERVICE KNOWLEDGE
o Maintain up-to-date knowledge of products, services and promotions.
* ORDER PROCESSING & TRACKING
o Assist with placing orders, tracking shipments, processing returns and managing refunds.
* DATA ENTRY & RECORD KEEPING
o Accurately record customer interactions, transactions and feedback using CRM systems.
* ESCALTION MANAGEMENT
o Identify critical issues and escalate them to senior support staff or management.
* QUALITY ASSURANCE
o Ensure adherence to quality standards and company policies while handling all customer interactions.
Requirements:
* EDUCATION
o Minimum qualification of a high school diploma (12th grade) or equivalent.
* EXPERIENCE
o Prior experience in customer service, telecalling or a BPO environment is preferred.
* COMMUNICATION SKILLS
o Excellent verbal and written communication skills in English and/or regional languages.
Benefits
You will have the opportunity to work with a dynamic team, develop your skills and knowledge, and take on new challenges. Our company values its employees and offers a supportive work environment.
Why this role?
This role is ideal for individuals who are passionate about delivering exceptional customer experiences and want to make a positive impact. If you are a motivated and results-driven individual, we encourage you to apply.