Logistics Operations Specialist
The Logistics Operations Specialist is responsible for ensuring seamless order fulfillment and delivery across all channels.
Key Responsibilities:
* Ensure timely and error-free order flows from various channels.
* Monitor and audit the day-to-day operations of 3PL warehouses within agreed-upon SLAs.
* Process orders efficiently, managing queues, handling BOR actions, and sample requests.
* Coordinate shipments with carriers to meet customer expectations.
* Conduct thorough audits and suggest process improvements to enhance operational efficiency.
* Provide clear, data-driven insights and root cause analysis to inform business decisions.
* Identify trends and opportunities for improvement, supporting implementation initiatives.
* Collaborate closely with Customer Experience teams to resolve order-related issues.
* Partner with Operations, Ecommerce, and 3PLs to investigate and resolve inventory discrepancies.
* Support special projects and other needs as required to drive EHPLabs' logistics and inventory strategy forward.