Volunteer retail assistant - mornington central salvos stores (vic)

Start your mission volunteer experience with The Salvation Army today!

About Us

The Salvation Army is a Christian movement and one of Australia's largest and most‐loved charities. We believe in doing good that transforms lives and futures for the better. We are dedicated to finding new ways and places where we can make a difference. From personal crisis to national grief, we are always here — providing support, safety, community, and opportunity.

At Salvos Stores, we're not just a retailer — we're a community of changemakers working together to make a real difference. As the retail arm of The Salvation Army, we're dedicated to raising funds that support life‐changing programs for those in need. We operate over 400 stores across Australia (including online), offering a sustainable shopping experience through the recycling of pre‐loved items.

Volunteer Retail Assistant – Role Overview

Join our diverse and collaborative team as a Volunteer Retail Assistant and play a vital role in supporting store operations. You'll work alongside managers, support staff, and fellow volunteers, gaining valuable skills, building friendships, and contributing to your community. This is a volunteer position and is not paid.

About You

• Friendly and approachable – enjoy teamwork, build lasting friendships with customers and colleagues.
• Positive attitude – bring a can‐do spirit, even in challenging situations.
• Follow instructions and seek help when needed – be open to guidance and comfortable asking for help.
• Integrity and honesty – demonstrate strong moral principles and responsibility.
• Alignment with the Salvation Army's mission and values, adhering to official policies and procedures.

What You'll Be Doing

• Greet customers warmly to create a positive shopping experience.
• Assist with inquiries, providing clear information and guiding customers.
• Support the Donor Care Program by receiving donated goods and communicating with donors.
• Process donated goods – assess condition, functionality, and suitability; price items according to guidelines.
• Stock and display – place priced items on the sales floor, maintain neat and organized presentation, and assist visual merchandising.
• Maintain cleanliness – clean items, sales floor, and staff areas regularly.
• Waste management – follow sustainable waste guidelines.
• Ensure safety – maintain a safe environment for customers, visitors, and staff by following work‐practice guidelines.
• Health and safety – look after your own health and that of others around you.

Important Note

Volunteers must be 15 years of age or older. The Salvation Army is an Equal Opportunity Employer that provides an inclusive work environment and embraces diverse talent. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child related roles will require the successful completion of a Working with Children Check. Certain volunteer roles may require a Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.