Bottle Shop Manager | Shamrock Hotel Mackay | Redcape Hospitality
Redcape Hospitality is seeking a driven, passionate & caring people‐centric individual to join our Leadership Team as our Bottle Shop/Retail Manager. You would lead your collective team to successfully operate the Bottle Shop in a role that combines both FOH & BOH duties.
At Redcape, we're devoted to a strong, people‐first vision. We pride ourselves on creating an environment of trust so that our people feel enriched, empowered and valued. Our commitment is to the betterment of our people and the community. We are dedicated to supporting our staff to thrive and develop in their careers, delivering extraordinary hospitality experiences that enrich our communities.
Our Values
Care – We care for our teammates, our customers, and our business.
Courage – We all have the courage to be our best selves, step out of our comfort zones, take chances, make mistakes, and embrace change.
Drive – Drive reflects our humble ambition, our commitment to continuous improvement and doing better. It is our competitive spirit, our aspirational selves and our desire to do better.
Teamwork – Teamwork fosters everyday connection and shared responsibility to get the best outcomes. While collaboration remains essential, teamwork emphasises the value we place on working within our teams. It reflects our genuine desire to be part of and contribute to our teams.
Duties and Responsibilities
The purpose of this role is to work cohesively as a member of the Venue Leadership Team, where you would take carriage of general Bottle Shop operations, driving performance, executing strategic initiatives and improving/sustaining both Customer & Staff Experience. The key responsibilities for this role will include:
* Leading the Bottle Shop Team, as we strive to offer outstanding customer experiences.
* Ensuring we maintain exceptional venue standards in relation to cleanliness and presentation.
* Creating and nurturing a positive work environment so that all team members can thrive.
* Driving financial performance through the enhancement of staff & customer experience.
Required Traits, Qualifications & Attributes
* Experience in the same or similar role is a mandatory requirement.
* Strong interpersonal & communication skills.
* Strong attention to detail required.
* A genuine focus and appreciation for quality service and customer experience.
* A sincere and deliberate focus on building rapport with guests.
* An enthusiastic, positive and outgoing attitude.
* High level of listening skills coupled with the ability to take direction well.
* High standard of physical fitness & manual handling as it can be a physically demanding role. Coupled with the ability to complete tasks that require heavy lifting which may be repetitive in nature, working unsupervised and within WHS guidelines.
* Full or flexible availability to fulfil a variety of rotating rostered shifts including opens, mids, closes, weekends and public holidays in conjunction with the Bottle Shop's operating hours.
* Proven track record with leading teams.
* Focused on driving performance.
* Accountable and responsible.
* Understands business strategies.
* Holds a current/valid RSA certification (or willingness to obtain).
* Computer skills that translate to communicative requirements and effective stock management.
For more information, please visit www.shamrockmackay.com.au
Enjoy the Benefits of Redcape Hospitality
With a diverse portfolio of 40+ hospitals across NSW and QLD, Redcape provides unparalleled growth opportunities within Australia's hospitality industry.
Extensive training opportunities for professional development and career progression.
Staff benefits which include, but are not limited to 40% off on‐premise Food & Beverage and 10% off consumable Bottle Shop purchases (across all Redcape Venues).
An opportunity to engage and give back to the community through our Public Communities platform.
Clearly defined career progression pathway.
Apply now to join a like‐minded team who take pride in creating exceptional customer experiences plus strategic opportunities for you to grow and excel in a values‐driven environment.
Application Questions
* Which of the following forklift licences do you have?
* Do you hold a current Responsible Service of Alcohol (RSA) certificate?
* Have you worked in a role where you were responsible for stock control?
* How many years' experience do you have as a Bottle Shop Manager?
* Which of the following statements best describes your right to work in Australia?
* How much notice are you required to give your current employer?
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