Multiple 12 months contracts available in the Australian Public ServiceVisible position that will impact across the disability sector!Flexible working arrangement (WFH and Office)Step into a dynamic role within a Federal Government Agency renowned for its contributions to disability.Your new companyStep into a dynamic role within a Federal Government Agency renowned for its contributions to the Disability Sector. As the agency undergoes a period of growth, this opportunity allows you to influence service improvements and best practices in a meaningful way.Your new roleAs a Business Analyst within the Service Design & Improvement Branch, you will play a pivotal role in enhancing service delivery processes and systems. Your expertise in workflow analysis, quality control, compliance assurance, and process optimisation will be essential in driving efficiency and ensuring continuous improvement.Key Responsibilities:Produce reports, interpret data, and apply statistical techniques to generate actionable insights.Coordinate divisional and branch reporting requirements to track improvements and performance outcomes.Develop business functional requirements aligned with contractual, legislative, and policy frameworks.Design and facilitate workshops, communication strategies, and consultation resources to support complex systems and information sharing.Translate business metrics into meaningful insights for stakeholders, optimising efficiency and customer experience.Establish governance and compliance processes, dashboards, and management systems to monitor performance against strategic objectives.What you'll need to succeedThe ideal candidate will have a background working in the State or Federal Government.Experience process mapping, reporting and assurance, strong analytical and problem-solving skills are essential.Experience working with NDIA or provider organisations and possessing scheme knowledge will be highly advantageous.What you'll get in returnBy joining this Federal Government Agency, you will gain valuable experience contributing to impactful initiatives that support Australian communities.As a Hays Temporary Worker, you will also benefit from:Weekly pay cyclesChoice of superannuation fundEasy online timesheet submission and approvalWhat you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.Desired Skills and ExperienceAs a Business Analyst within the Service Design & Improvement Branch, you will play a pivotal role in enhancing service delivery processes and systems.
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