IT Infrastructure Specialist
We are seeking an experienced IT Engineer with enterprise systems administration expertise to support a federal intelligence agency contract.
Job Responsibilities & Duties:
* Administer Windows and Linux workstations on various environments.
* Troubleshoot application functionality, crashes, and performance issues.
* Analyze user performance and collaborate with external teams to enhance user experience.
* Provide remote end-user desktop support.
* Identify, analyze, and resolve system incidents with short-term and long-term solutions.
* Communicate effectively with individuals and teams in dynamic environments.
Required Skills:
* Active Directory Administration
* DNS, DHCP, DFS, LDAP
* Windows 10, Server 2012, Server 2016
* Application Troubleshooting
* Linux Operating System
* Service Now, ticketing processes
* ITIL v3 or higher
PREFERRED SKILLS:
* Microsoft System Center Configuration Manager
* PowerShell
* Virtualization Environments (VMware, Citrix)
* Profile Management Utilizing the VMware User Experience Management Toolset
* Microsoft Exchange
* Telephone/Video Support
* Networking