Overview
Discover a outstanding place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.
The Harvey Norman Noarlunga Customer Service Team is seeking a passionate, customer service focused Customer Service Manager to join them in delivering Great Service, Always to their customers.
Responsibilities
Actively manage Harvey Norman customer repairs & servicing
Tag faulty products and liaise with our service agents & suppliers and keep the service database up-to-date
Keep customers updated on the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
Run weekly reports for repairs/service jobs as required by the Proprietor
Advise customers of arrival of stock and organise delivery as requested by the Proprietor
Be Health and Safety conscious
Requirements
Experience in (or ability to work in) a customer focused, successful retail business
Experience working in a high volume administration role
Capacity to juggle multiple tasks with a flexible, can-do attitude
Customer service champion with strong communication and interpersonal skills
Ability to think on your feet and manage your own work-flow with good organisational/prioritisation skills
Familiarity with Australian Consumer Law (desirable)
Energetic, ambitious, confident and flexible
Friendly, outgoing, approachable and a team player
Ability to service customers while managing work tasks around their needs
Willingness to go above and beyond to provide exceptional customer-focused problem solving
Experience resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services
What we offer
Generous staff discounts
Strong commitment to career progression with a wide support network for professional development
Environment where good performance is recognised and rewarded
A flexible and positive work environment
How to apply
If this role exhilarates your passion for a new opportunity then please submit your application for consideration.
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📌 Customer Service Manager
🏢 Harvey Norman
📍 Adelaide