Join a provider of ground protection solutions. Support sales, manage quotes, and build client relationships.
Your new company
You'll be joining a leading provider of composite matting solutions, specialising in innovative ground protection and access systems for industries such as construction, civil works, and events. The company is known for delivering high-quality products and exceptional service, helping clients manage challenging environments safely and efficiently. Based in Brendale, the workplace offers a collaborative culture, flexibility, and on-site parking, along with all the tools you need to succeed.
Your new role
As a Customer Service Representative, you'll report to the Sales Manager and play a key role in supporting the sales function through administrative excellence and customer service. Your responsibilities will include:
* Acting as the primary point of contact for assigned customers.
* Managing quotes, contracts, and CRM accuracy.
* Supporting the sales team with lead management, logistics coordination, and vendor registrations.
* Maintaining ISO standards for documentation and assisting with marketing and tender applications.
* Providing business intelligence and customer feedback to improve products and services.
This role is a mix of sales support and account management, with opportunities to develop strong customer relationships.
What you'll need to succeed
* 1-2 years of experience in sales support, customer service, or administration.
* Strong initiative, independence, and a proactive approach.
* Excellent organisational and communication skills, with attention to detail.
* Ability to manage competing priorities and maintain accurate CRM records.
* Competence in Microsoft Office or G-Suite and familiarity with CRM systems (e.g., Salesforce, HubSpot).
* Tenacity and resourcefulness, with a can-do attitude and openness to feedback.
What you'll get in return
* Hybrid working model with flexibility
* Laptop and all necessary tools provided.
* Free parking on-site.
* Opportunity to work in a dynamic environment with room to grow and develop strong customer relationships.
* 6-month probation period with full support from the team.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.