Location
Sydney – Casual position $32.31 - $38.78 per hour+ superannuation
About The Business
Urban Rest is a fast-growing challenger in the serviced apartment and corporate housing space with properties across Australia in Sydney, Melbourne, Adelaide, Brisbane and Canberra. We have also expanded internationally into the New Zealand and European markets, with properties now in Auckland, Wellington, Dublin and London. We are a technology‐enabled business disrupting a stagnant sector with a unique focus on traveler well‐being and sustainability. After five years of rapid growth and strong customer loyalty, we are now scaling the business in various locations, offering an opportunity to join a growing company at a pivotal stage.
Benefits and Perks
* Discounted stays at Urban Rest properties
* Sonder Safety, health & wellbeing EAP provider with family access
* A fun, friendly and collaborative work culture
* Plenty of room for career growth and progression as the company expands
* Dog-friendly office in Surry Hills
About The Role
The Housekeeping Service Attendant performs routine duties in cleaning and servicing Urban Rest properties and hotel rooms, including bedrooms, baths, kitchens, living areas and communal spaces as directed by the Quality Supervisor. The role promotes a positive image of the property to guests and requires pleasant, honest, friendly behaviour while addressing guest requests and problems. The successful candidate must maintain complete knowledge of and comply with all housekeeping departmental policies, service standards, and Urban Rest procedures.
Key Responsibilities
* Clean and service guest rooms, apartments, and common areas in accordance with Urban Rest standards
* Complete full turnover cleaning between guest stays within the allocated timeframe
* Provide mid‐stay service to guests during their stay
* Make beds, change linen, and replace used towels
* Dust, vacuum, mop floors, and sanitize all surfaces
* Clean kitchen areas, including dishes, appliances, benches, and sinks
* Clean and disinfect bathrooms, including toilets, showers, mirrors, and floors
* Ensure each property is fully prepared and presentable prior to guest arrival
* Clean the common areas and outside building areas as required
* Restock guest supplies such as toiletries, toilet paper, tea/coffee, and other amenities
* Arrange furniture and decor according to Urban Rest presentation standards
* Conduct a final inspection of the property to ensure nothing has been missed
* Report any damages, missing items, or maintenance issues promptly to the supervisor or manager
* Record and report any lost property in line with Urban Rest procedures
* Collect used linen and towels and replace them with fresh supplies
* Maintain adequate stock levels of cleaning products and guest amenities
* Assist with linen deliveries and the organisation of stock when required
* Follow all company cleaning procedures, hygiene standards, and safety guidelines
* Use cleaning chemicals safely and according to provided instructions
* Ensure all properties are properly locked and secured after cleaning
* Travel between locations to clean apartments and rooms
* Actively contribute to guest satisfaction in terms of cleanliness and presentation
* Authorize entry into designated Urban Rest units for cleaning and drop‐off services as required
* Attend to guest feedback, requests and complaints in the assigned area
* Resolve guest complaints to the best of ability or promptly report to Supervisor and/or Guest Relations team, ensuring guest satisfaction
* Be familiar with all Urban Rest services, features and local attractions to respond to guest inquiries accurately
* Return housekeeping packs, equipment and keys at the end of shift
What We Look For
* Excellent attention to detail
* Reliable and committed
* Enjoys variety in a role where no day is the same
* Goes above and beyond to ensure exceptional guest service
* Passion for making a difference
Diversity & Inclusion
Urban Rest welcomes candidates from Indigenous, neurodiverse, disabled, international and diverse cultural backgrounds. We are committed to fostering an inclusive workplace and providing the necessary support and accommodations throughout the recruitment and onboarding process.
Equal Employment Opportunity
Urban Rest is an equal opportunity employer and we encourage all qualified individuals to apply regardless of race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status.
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