**Transform Lives with Baxter**
At our organization, we are deeply connected by a shared mission to improve healthcare outcomes for millions of patients worldwide. Our work makes a positive impact on people's lives, and you'll feel a sense of purpose throughout our operations.
For over 85 years, we have pioneered significant medical innovations that transform the way we deliver care. Our products and therapies are found in almost every hospital, clinic, and home, helping us save and sustain lives.
Together, we create a place where everyone is happy, successful, and inspires each other. This is where you can do your best work and accelerate our mission.
**The Role**: Order Processing Technician
A full-time, permanent position has become available for an individual to join our ANZ Compounding Operations team based at Canning Vale, reporting to the Compounding Team Lead.
The primary focus of this role will be to ensure accurate and timely processing of documentation in conjunction with customer service to meet the needs of both internal and external customers of the pharmacy.
Key Responsibilities:
1. Enter and review orders accurately and in a timely manner. Check orders for completeness, legibility, patient details, drugs, diluents, delivery details, and clarify any unclear aspects with the customer or technical specialist.
2. Schedule orders as required.
3. Timely receipt of orders confirming expected delivery date and time.
4. Liaise regularly with pharmacy production specialists, team leaders, and customer service on matters concerning the receipt, processing, and delivery of customer orders.
5. Comply with regulatory requirements of GDP, GMP, and EH&S.
6. Work with different sites to manage current workload and assist in bringing forward or delaying orders to maintain rooms at capacity.
7. Assist in capturing customer complaint reports regarding delivery and service issues.
8. Deal with product complaints and adverse event reports.
9. Use standard Microsoft programs such as MS Word, Excel, PowerPoint, and Access to provide clerical support and maintain information databases.
10. Assist in the provision of support in areas of customer service, processing of monthly reports.
11. Be flexible with working different shifts, weekends, and varying public holidays per state to ensure patient care across all states.
12. Perform other duties as directed by management.
Knowledge, Skills, and Experience:
1. Excellent attendance and punctuality records with no outstanding performance issues.
2. Highly competent in accurate data entry and review with minimum errors and efficient time management utilizing pharmacy programs.
3. Willing and motivated attitude with team members.
4. Display drive and a sense of urgency to achieving deadlines, assisting with additional hours, flexibility, etc.
5. Must be able to demonstrate a good understanding of basic mathematics and communicate effectively both verbally and in writing.
6. Pleasant telephone manner to all external and internal stakeholders.
Why Join Us?
We are committed to creating a workplace culture where everyone feels valued, respected, and empowered to contribute. We believe in fostering relationships, being reliable, ethical, caring, empathetic, actively listening, and open-minded to new ideas and perspectives.
Our organization recognizes the importance of flexible work arrangements and offers part-time, flexible hours, and work-from-home hybrid arrangements to support balancing work and personal commitments.
We are proud to be recognized among the top companies for gender equality and strive to promote inclusion and diversity in the workplace.