Digital Health Senior Clinical Lead
Aspen Medical is a global provider of innovative healthcare solutions across a diverse range of clients in the Defence, Mining, Oil and Gas, Government and Humanitarian sectors. We are a world leader in the delivery of healthcare solutions in any setting, particularly those that are remote, challenging or under-resourced.
We are seeking an experienced and motivated Senior Clinical Lead to oversee and support our digital triage workforce within the Digital Health team. This role is available as either a full‑time or part‑time position. In this pivotal role, you will ensure the delivery of safe, high-quality virtual healthcare while strengthening workforce capability and driving clinical governance, performance optimisation, and service compliance.
Key Responsibilities
* Lead and provide mentoring to Clinical Leads and triage nurses to support consistent, high-quality care.
* Monitor and support clinical performance, compliance, and documentation standards.
* Oversee incident management, complaints review, and escalation pathways.
* Optimise service delivery, call workflows, and escalation processes to meet KPIs and contractual obligations.
* Support onboarding, ongoing assurance, and post‑training workforce check‑ins.
* Champion clinical governance, continuous improvement, and regulatory, ethical, and safety compliance.
* Lead change activities, including the implementation of new systems, processes, and digital care models.
* Provide operational support across communication channels, including Teams Clinical Support and AWS Clinical Lead phone.
* Provide regular reporting to leadership on performance, risks, and workforce insights.
* Participate in on‑call responsibilities as required.
About You
You will thrive in this role if you are a strong communicator, calm under pressure, digitally confident, and passionate about building a safe and empowered clinical workforce in a virtual health environment.
Essential
* Current and unrestricted AHPRA registration as a Registered Nurse, with a minimum of five years’ clinical experience.
* Proven experience leading clinical teams in a health, telehealth, or digital care environment.
* Strong background in clinical governance, compliance, and patient safety.
* Experience coaching, supervising, or managing clinical staff and supporting capability uplift.
* Excellent stakeholder engagement, communication, and relationship management skills.
* Ability to navigate change, competing priorities, and a fast‑paced digital service model.
Highly Desirable
* Experience in digital health operations, systems, or virtual care delivery.
* Background in training, education, or workforce development (Cert IV TAE or equivalent preferred).
* Experience with quality improvement, auditing, risk management or reporting.
* Familiarity with digital care platforms, clinical systems and Microsoft Teams environments.
What We Offer
* Full-time or part-time fixed-term position until 30 June 2026, with the possibility of extension.
* Fully remote working arrangements.
* Access to 24/7 Employee Assistance Program.
* Opportunity to contribute to meaningful health outcomes.
Apply now! For further inquiries, please contact Muhammad Sulaiman at msulaiman@aspenmedical.com.
Aspen Medical values diversity and inclusion and encourages applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ communities, and those from diverse cultural backgrounds. We also welcome applications from ADF veterans with relevant experience.
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