Policy & Compliance Officer – APS 5
The Australian Communications and Media Authority (ACMA) is an independent Commonwealth statutory authority responsible for the regulation of broadcasting, radiocommunications, telecommunications and some online content.
This work underpins our vision for a connected, informed and entertained Australia.
About the role
We are looking to fill multiple APS 5 roles to work in teams across the Consumer and Content Divisions. We are seeking motivated and collaborative professionals to help deliver tangible compliance, enforcement and policy outcomes for telco consumers and promote broadcasting safeguards for consumers.
To succeed in these roles, you will thrive on tackling current and emerging consumer harms.
APS 5 roles report to EL1-2 supervisors and are expected to meet APS 5 Work Level Standards and Integrated Leadership Profile (ILS) capability development guidance.
As an APS 5 Policy and Compliance Officer, your duties may include:
* applying analytical skills, critical thinking and clear communication to support compliance and enforcement activities
* demonstrating strong oral and written communication skills to engage constructively with consumers, colleagues, managers and decision-makers
* working flexibly and adaptively to provide and coordinate inputs to internal and external reports, briefs, papers and meetings
* assisting in drafting and analysing intelligence, evidence and enquiries in order to make recommendations for delegate decision about how, and whether, to act on a matter
* contributing to and presenting reports and briefs on telecommunications and broadcasting safeguards, including the collection, processing, and analysis of data to enable timely and accurate reporting and recommendations to the Authority and other decision-makers
* interpreting and applying legislative and regulatory instruments to a range of situations
* recommending and undertaking compliance and enforcement activities
* updating records management tools and systems to capture and display data to enhance reporting and compliance under current regulatory frameworks
* assisting in drafting web content, industry compliance and consumer education materials and other communications
* providing general administrative support, including drafting responses to consumer enquiries and complaints in accordance with established processes
* providing support to the ACMA Authority, supervisors, managers and colleagues.
Our Ideal Candidate
We are looking for candidates who want to grow their expertise and progress their careers in a dynamic, forward-thinking organisation. You'll have opportunities to learn, take on varied and challenging work, and make a real impact as part of a collaborative team.
Our ideal candidate is an agile, collaborative and effective team player who possesses the following attributes.
Essential:
* Strong written and verbal communication skills, with the ability to convey complex information clearly to varying audiences
* Works collaboratively within a fast-paced team, contributing to a positive work environment
* Maintains professionalism and has an ability to foster productive and conducive relationships with colleagues and external stakeholders
* Organised and applies a high level of attention to detail to their work
* Demonstrates initiative and works independently, completing tasks within agreed timeframes to a high quality
* Ability to quickly build and maintain an understanding of regulatory frameworks, staying informed of ACMA's compliance and enforcement priorities.
Desirable:
* Experience working in a government environment.
To be eligible for employment with ACMA, applicants must be an Australian citizen.
Technical assistance: For questions relating to the online lodgement of your application, please email before the closing date.