At the heart of our hospitality are dedicated individuals who make every guest feel welcome and at home. A Guest Service Agent is a key part of this team, delivering exceptional experiences that leave a lasting impression.
We're looking for someone passionate about providing excellent customer service to join our dynamic front office team. As a Guest Service Agent, you'll be the first point of contact for our guests, guiding them through their stay with a warm and welcoming presence.
Your role will involve ensuring seamless check-ins and check-outs, providing insights on local attractions and eateries, and showcasing our hotel's unique charm. You'll have the opportunity to make a real difference in our guests' lives, leaving a positive impact that they'll remember long after they've departed.
Key Responsibilities
1. To provide exceptional customer service, addressing guest queries and resolving any issues promptly and efficiently;
2. To process smooth check-ins and check-outs, ensuring all necessary documentation is completed accurately and in a timely manner;
3. To offer insightful recommendations on local attractions, restaurants, and activities, enhancing our guests' overall experience;
4. To maintain accurate records and reports, supporting data-driven decision-making within the hotel;
5. To work collaboratively with colleagues across the hotel, fostering a positive and supportive team environment.