Job Opportunity: Service Desk Support Technician
About the Role
We are seeking an experienced Service Desk Support Technician to join our Internal Systems IT Support Team. As a key member of the team, you will provide in-person and remote IT support to staff and team members, serving as an escalation path for other support team members.
Key Responsibilities
* Provide quality support on workstations and laptops, troubleshooting and resolving technical issues.
* PC Imaging, inventory, and lifecycle support for equipment.
* Serve as an escalation path for local IT Support Technicians.
* Installation and troubleshooting of printers and other peripherals as required.
* Provide instruction to our user community on computer use and productivity applications.
Requirements
* Outstanding customer service skills and commitment to end-user experience.
* Desktop support experience with Windows Operating Systems (Windows 10) and Macintosh.
* Experience in investigating and troubleshooting hardware and software problems.
* Demonstrated knowledge with Microsoft Office 365.
* Ability to participate on on-call rotation.
Desired Skills
* Exposure to IT Asset Management controls.
* Ability to work with diverse personality types, possessing a positive and can-do attitude.
* Experience with JIRA, SharePoint, and Salesforce is a plus.
* Demonstrated written and verbal communication skills.
* Effective teaming skills and aptitude for learning new technologies.
Benefits
* A supportive, progressive, fast-paced environment.
* Competitive pay structure.
* Matching 401(k) with immediate vesting.
* Medical, dental, vision, life, and short-term insurance.