Steel-Line Garage Doors WA, a division of BX Bunka Australia, is looking for an Installation Coordinator to join our team on a full‐time basis at our Wangara Branch. This role will focus on assisting with administrative tasks and coordinating service scheduling to support our customer service operations.
Duties and Responsibilities
* Allocate work to Installers by working with the prepared run sheets
* Allocate work to Subcontractors (where applicable)
* Collate OH&S documents relevant to job requirements
* Efficiently coordinate installation of doors and minimise associated problems
* Receive cash from Installers and process the job and payment on the system
* Complete Subcontractor reconciliations
* Maintain a friendly, co‐operative, customer‐focused attitude at all times with emphasis on portraying willingness to help
* Deal with any customer enquiries and problems in the shortest time possible with a view to ensuring customer expectations are met and exceeded
* Receive and direct telephone calls and relay conversation and pertinent messages to others while maintaining accuracy, clarity and confidentiality
* Complete, print and post invoices to customers
* Ensure that all data entry is done with a high level of accuracy
* Create appointment schedules for Installers
* Ensure the proper filing of documents
* Where requested by management, participate in meetings and take down relevant notes during the process
* Archive records in line with legislative requirements
* Be aware and adhere closely to the rules and regulations, policies and procedures of the organisation and familiarise yourself with internal computer systems
* Perform other reasonable duties as required by your manager
Position Specification
* Have a level of skill commensurate with 2 to 3 years of administration / coordination experience
* Requires strong technical/product knowledge pertinent to the garage‐door industry and problem‐solving skills, and setting of priorities
* Required to exercise good time management
* Requires interpersonal skills
* Should possess sound coordination and communication skills
* Computer skills are essential
If you are looking for a rewarding career and believe you are the right person to fill this position, please submit your resume and cover letter.
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