Exciting and dynamic long-term opportunity
Join a high performing team with a great culture
About the Opportunity
We have an opportunity for a dynamic Property Repair Case Manager to join our Brisbane team.
You will be pivotal in managing contractual obligations and will be highly compliance and outcome focused.
To be successful in this role, you will ideally have a background in contract administration/claims management/loss adjusting.
You will bring a high level of knowledge of insurance and/or claims management, where you thrive under pressure and are able to deliver on tight deadlines.
In addition, you will also be able to demonstrate the following:
Strong communication, negotiation and influencing skills
Excellent budget control and cost management skills
Have a high-level attention to detail to work with, and accurately capture data
Be highly organised and be able to meet deadlines and good record-keeping skills
The ability to work in fast paced environment and be able to prioritise and multitask
Strong commercial and financial acumen
At least 3 years' experience in a similar role
Full Australian working rights
Key Requirements
Proven experience in a similar role
Exceptional listening and communication skills
Proven ability to build rapport with customers and service providers
Demonstrated history of taking ownership to meet customer needs with a sense of urgency
Strong problem solving, resolution, negotiation and decision-making capabilities
Ability to interpret complex information and respond by developing appropriate actions
Demonstrated claims acumen, sound judgement and cost management awareness
High standard of business English for written communication across traditional and electronic communication media
Self-motivation, accountability for own achievement of required claim outcomes and own contribution to team outcomes
Key Responsibilities
Provide support and advice to customers holders with respect to their claims/projects
Request supplier appointment and detail information required to determine cause and extent of claim as well as Quoted costs for such repairs
Responsible for management of assigned case load and meeting client expectations
Meet Crawford and client compliance requirements, working within Service Level Agreements (SLA's) and client service standards
Ensure the production of high quality & accurate written reports and record keeping accuracy.
Ensure IT systems are utilised correctly
Liaise with customers and suppliers as required to determine repair cost, repair activity and cause of damage
Responsible for the resolution of escalated issues during a claim
Undertake client liaison and relationship building, developing close links with client operational staff, suppliers and CRD Consultants and Management
Work effectively within a team environment by assisting fellow team members, sharing information and supporting the team to achieve its targets
Maintain professional and technical knowledge through continuing education
About Crawford
Crawford is the world's largest publicly listed claims management company operating in more than 70 countries.
Crawford has been in operation for over 80 years and is committed to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events.
Crawford is the only provider in Australia to offer services across the entire claim lifecycle – from 'first notification of loss' through to litigation:
Loss adjusting – property, major and complex loss, catastrophe response
Third party administration (Crawford TPA is a Lloyd's accredited provider)
Forensic accounting including business interruption expertise
Cyber response
Managed repair services (Contractor Connection)
Quantity surveying, forensic engineering & building consultancy (CRD Building Consultants)
Legal services (HBA Legal)
To learn more about Crawford, please visit .
Crawford is committed to being an inclusive workplace that employs and retains the best and most diverse talent.We value diversity of thought, experience and perspective and aim to create a workplace where our people feel valued, respected, and empowered.
We welcome applications from Aboriginal and Torres Strait Islander peoples and from people of all backgrounds regardless of gender identity, age, sexual orientation, disability, or ethnicity.
It is the policy of Crawford that all successful employees consent to a national police check.To be eligible to apply, you must have Australian or New Zealand working rights.
Interested?
Please submit a short cover letter explaining why you are suitable for the role along with your resume.
Job Info
Job Identification ****
Job Category Fee Earning
Posting Date 05/06/2025, 11:25 PM
Job Schedule Full time
Locations Level 12, 100 Wickham Street, Fortitude Valley, QLD, ****, AU
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