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What We Are Looking For
The Post Production Support Specialist (PPSS) supports customers post go-live of the Charles River Investment Management Solution (CRIMS) implementation.
Their contributions include defining new client requirements, configuring and tuning the application to the client's business and technical needs, training users, testing workflows and resolving issues.
The Specialist will liaise with Charles River Technical Support and Product resources to troubleshoot application issues and to determine the optimal configuration.
The ideal candidate will have at least 5–10 years of hands-on experience gained in the financial industry working for a consultancy or software vendor.
Experience leading the implementation or support of Front, Middle or Back Office Investment Management systems is highly valued.
Why this job is important to us
The team you will be joining is a part of Charles River Development (CRD), which became a part of State Street in ****.
CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds.
Together we created the first open front-to-back platform – State Street Alpha – launched in ****.
What You Will Be Responsible For
Have strong industry knowledge across multiple asset classes and navigate the CRD/Alpha eco-system.
Analyze and evaluate requirements and issues while providing product expertise and guidance throughout the post go-live journey.
Educate customers on the methodologies and functionality provided by CRIMS.
Advise on best practices regarding the implementation and operation of Charles River solutions and services.
Evaluate customer requirements to identify potential enhancements to Charles River solutions and services.
Document and communicate product improvements.
Maintain a client issues list and status reporting.
Train users on existing workflows.
Gather requirements for new asset classes, security types and/or business lines.
Document requirements and work with Professional Services to assign dedicated resources to accomplish deliverables.
Contribute to software quality by clearly communicating defects to Client Support and Product Management and support the defect resolution process.
What We Value
Hands-on experience implementing or supporting investment management software, preferably an order management and compliance system.
5–10 years' experience with the implementation and/or support of mission-critical financial solutions.
Strong industry knowledge across multiple asset classes and the ability to navigate the CRD/Alpha eco-system.
Strong record of customer service and the ability to influence key decision makers both internally and externally.
Technically savvy: understanding of multi-tier technical architectures and relational database structures, familiarity with SQL, FIX and reporting tools.
Strong time management skills and the ability to manage multiple projects in parallel.
Strong problem-solving and analytical skills.
Education & Preferred Qualifications
Four (4) year degree in a business or technical field such as Finance, Mathematical Finance, Economics, Engineering, or Computer Science.
An advanced degree or industry certification such as the CFA is a strong plus.
Have at least 5 to 10 years of hands-on experience.
Travel as required by the Customer.
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability.
We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential.
As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most.
Equal Opportunity Employer
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status status, military and veteran status, and other characteristics protected by applicable law.
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