Credit Consultant (12-month fixed-term contract) | Finance | Melbourne
About the role
The purpose of the Credit Consultant is to oversee the reconciliation of Intermediary accounts, manage incoming and outgoing transactions from the General Insurance bank account, and utilise expertise to ensure the prompt collection of payments that may fall outside established Credit Terms.
This role is a 12-month fixed term contract, with a potential for permanency.
Responsibilities
* Accurately processing daily receipts in line with FSRA and company guidelines.
* Verifying receipt entries and promptly action dishonoured cheques on the same day of Finance notification.
* Adhering to Group Credit procedures and ensuring proper document safekeeping.
* Delivering exceptional customer service to support AAL profitability and meet service level targets.
* Processing customer refunds promptly in accordance with service level and ICA agreements.
* Conducting written and verbal follow-ups with Allianz partners to minimise overdue premiums beyond Credit Terms.
About you
* Experience in credit/accounts roles, ideally with telephone collections in a matrixed insurance or customer‐focused organisation.
* Strong customer service skills, preferably in quick‐paced, high‐volume environments.
* Proven teamwork and collaboration abilities.
* Skilled in planning, prioritising, and managing competing demands.
* Capable of making independent and collaborative decisions with accountability.
* Proficient in systems, software, databases, reporting, and communication tools.
* Excellent communication skills, balancing empathy with commercial outcomes for AAL.
Benefits and perks
Inclusive Culture: Join a supportive, open‐minded team focused on customer outcomes, bringing your authentic self to work every day.
Work‐life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments where possible.
Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
Financial and Well‐being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program—own a piece of your employer.
For more details about our benefits, visit the Allianz Careers site.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
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