**Join us in creating the technology that helps the world act together**
We are a B2B technology innovation leader pioneering the future where networks meet cloud. At Nokia you will have a positive impact on people's lives and help build the capabilities needed for a more productive, sustainable, and accessible world.
Be part of a culture built on an inclusive way of working where we are open to your ideas, you are empowered to take risks and are encouraged to be fearless in bringing your authentic self to work.
**The team you'll be part of**
As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.
The role of Technical Manager is business critical and is responsible for development and maintenance of End-to-End Network services strategy including management of Fault, Configuration and Performance Management Activities. The role closely interfaces with customer, suppliers and sub-contractors, Care technical team, Product Line, R&D;, Services stream like Global Delivery Centre etc concerning specialized services and complex issues, service performance management, and reporting on overall delivery performance (open problems, availability, service metrics) for the network. The role also helps with the definition and implementation of business processes and acts as the SME (Subject Matter Expert) in own domain of expertise. The role also liaises with Technical Sales organization to support business growth and provide technical support and guidance. The role participates in emergency and 24/7 on-call support and act as an Incident Manager and Technical lead for the Managed Services and Care Team.
The role will be based in Melbourne and reports to Operations Director and Care Program Manager.
**What you will learn and contribute to**
Are you passionate about solving problems?
As part of our team, you will
- Liaise, and take leadership from end-to-end delivery perspective, with counterparts in other Market Services functions, in other Nokia services groups (e.g. Field Force, Care) including 3rd party organisations, and / or in the customer's organisation and deal with high impact individual or multiple recurrent incidents, or risks to Managed Services/Operations
- Act as a Technical Leader for Managed Services team in the absence of Operations Manager, co-ordinating with customer and allocating work, coaching and providing on-the-job training to other team members, making recommendations in their formal performance assessment. May act as a "shift" leader of multiple functions and Incident Management
- Participate in emergency on-call support and act as an Incident Manager and Technical lead for the Managed Services and Care Team
- Lead projects with manageable risks and resource requirements or small teams, handle day-to-day staff management issues, including resource management and allocation of work
- Conduct thorough risk management and risk assessment workshops/sessions internally as well as externally if needed
- Understand and Champion Change Management process framework and risk assessment towards Operations during steady state as well as in the project delivery and acceptance phases
- Have the authority to represent Operations in project plans and meetings where technical decisions or guidance is required
- Manage System Support Status and ALMP (Asset Life Cycle Management Plan) with critical information like HW/SW support roadmap
- Prepare the Acceptance Test Plans and provide technical consultancy for multi-NE technology and complex solutions with in-depth understanding of the network
- Assist with Care and Technical Support Services functions including update to Contracts Database and manage the Life Extender requests and status etc
- Liaise with Consortium Partner for inter-domain product issues
- Support Tricon model (Sales, Delivery and Support)
- Follow Information Security policies and guidelines including ISMS (ISO27001 program)
**Your skills and experience**
You have Hands-on proven experience:
- Circuit Switched Core Products Release 4 architecture
- Packet Core Products
- Home Location Register (HLR) and Visitor Location Register (VLR)
- NMS (Network Management System) and OSS (Operational Support System)
- Lawful Interception (LIMS product)
- Intelligent Network (IN)
- Short Messaging Service Centre (SMSC)
- PABX (Private Automatic Branch Exchange) system
- VMware and Citrix products
- Virtualisation and Cloud migration (NFVI)
Preferred experience of the following Products and Technologies:
- Nokia Open MSS
- Nokia Open MGW
- Nokia NT HLR
- Nokia OneNDS
- Nokia CMM
- Nokia 7750 SR MG 12
- Nokia Netact
- Nokia Switches/Routers products (Nokia 7705, Nokia 7210, Nokia 7750)
- Knowledge of Products and Architecture for 2G through to 5G networks
Additional a
📌 Technical Manager Gsm-R
🏢 NOKIA
📍 Melbourne