Join a supportive and collaborative team workplace with ongoing upskilling and development.
We are currently seeking experienced Customer Service professionals for opportunities with our State Government client in Ballarat.
About the role:
Essential requirements
The below requirements are integral pre/post-requisites of the role:
Have a minimum of two years' experience in a customer service environment;
Have a genuine passion for delivery of high-quality customer experience and a willingness to assist and resolve customer enquiries;
Good listening and empathy skills;
Have the skills and capabilities to take on a broad range of knowledge management requirements;
Have sound technical skills;
Have good quality and performance customer service delivery scores including attendance and adherence to roster schedule; and
During training for the role, the successful achievement of written and practical assessment tasks
Accountabilities
Provide timely, high quality customer service, consistent with VicRoads values, as assessed by internal reviews and customer feedback;
Ensure legislative requirements and policy and procedures are applied accurately and consistently through the review of quality control strategies;
Log and maintaining incidents and service requests within the technology software provided and escalating incidents and requests
Acknowledge, resolve (where possible) and record customer complaints for service quality improvement and escalated complaint management;
Contribute to the recoding of all enquiries through accurate and efficient data processing;
Create a positive relationship in all customer interactions, maintaining a professional and friendly manner and ensuring customer satisfaction as a priority;
Perform administrative activities to support the provision of service delivery as required;
Comply with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is not compromised.
Job Types: Full-time, Casual
Salary: $30.95 per hour
Schedule:
8 hour shift
Monday to Friday
Experience:
Customer service: 2 years (required)