Job Overview
We are seeking an experienced Support Technician to join our team. This is a challenging and rewarding role that requires strong technical knowledge and excellent communication skills.
* This position offers the opportunity to work on complex technical projects and contribute to the optimization of our organization's content management capabilities.
* You will be responsible for providing technical guidance and knowledge to clients, as well as working with third-party stakeholders to resolve technical issues.
About the Role
Key Responsibilities:
* Providing incident/service request investigation, diagnosis, and resolution
* Working with third-party stakeholders and partners to resolve incidents/service requests
* Keeping users updated and informed with ticket progress and resolutions in a timely manner
* Ensuring all incidents, requests, and tickets are resolved within agreed SLA timeframes
* Experience with application patching and upgrades
Your Qualifications
* Ideal experience in a similar role (2 years+) with NV1 Clearance required
* Strong analytical and problem-solving skills with the ability to resolve complex technical issues
* Knowledge of enterprise content management principles, records management, and compliance standards
* Excellent communication skills to effectively convey technical information to non-technical stakeholders
* Proven ability to manage multiple tasks, prioritize workloads, and meet project deadlines
Benefits and Culture
* A supportive and inclusive work environment
* Ongoing training and development opportunities
* Competitive remuneration package
* Flexible leave options
* Charitable and emergency services volunteer days
* Employee Assistance Program