IT Support Technician (Level 1.5 - Level 2)
We are stoked to be partnering with a brand new IT client in Bella Vista! These guys provide reliable, high-quality IT support to a diverse client base across multiple industries. If you're looking for a role where you can sharpen your technical skills, gain certifications, and progress your IT career... This is it!
We're looking for an IT Support Technician (Level 1.5 - Level 2) to join our Helpdesk team as the first line of support for our clients.
This role is ideal for someone with solid phone-based support experience who enjoys troubleshooting, managing tickets, and delivering great customer service in a fast-paced MSP environment.
There is plenty to look forward to!
Competitive salary: $55k – $80k + super (subject to experience)
Obtain multiple IT certifications & training. It's on us!
Unbeaten workplace culture - Staff functions, WFH down the track - no one does it better
Clear pathways for progression, we want to see you grow
The Role:
* You'll be taking calls, logging and managing tickets, remotely connecting to user machines, resolving issues where possible, and escalating to Level 2 when required. While this role is phone-heavy, it offers clear progression into Level 2 support for the right person.
* Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
* Respond to customer queries via email, or phone in a timely and professional manner, ensuring SLAs are met.
* Diagnose and resolve technical hardware and software issues.
* Install, modify, and repair computer hardware and software.
* Document internal procedures and troubleshooting steps.
* Escalate complex issues to appropriate teams as needed.
* Assist with project work as required.
Requirements:
* 2+ years' experience in a Helpdesk / IT Support role (MSP experience highly preferred)
* Impeccable communication/customer service skills, both written and verbal
* Experience using ConnectWise or Autotask ticketing systems
* Experience with ITGLUE for documentation
* A willingness to continuously acquire IT-related certifications every year, including but not limited to CompTIA, Microsoft, and Kaseya
* CompTIA A+, Network+, or Security+ certification. Highly advantageous
* Experience with Kaseya or other remote management tools
Well, what are you waiting for?
Our client is offering the perfect platform to launch into your MSP career! If you're chasing an organisation that provides paid training, has clear growth pathways & a supportive team environment, this role is for you.
Apply now!
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