About the Voith Group
The Voith Group is a global technology company with a broad portfolio of systems, products, services, and digital applications. It sets standards in energy, paper, raw materials, and transport & automotive markets. Founded in 1867, the company has around 22,000 employees, €5.2 billion in sales, and locations in over 60 countries worldwide, making it one of the larger family‐owned companies in Europe.
Service Manager VH ANZ (m|f|d)
Job ID: 76323 | Location: Australia | Join one of the top players in the hydropower and renewable energies market and contribute to shaping the mega trend decarbonization!
Job Summary
The Service Manager is a critical role within our hydropower business. Voith Hydro has established new service hubs worldwide, with Australia being a newly created service hub. The Service Manager develops relationships with customers at the plant level, identifies OPEX, CAPEX, Spares, Automation, and Digital opportunities to grow the Voith Service Business in Australia and New Zealand, prepares quotes, and manages the execution of assigned projects in conjunction with the HyService team.
Business Development Responsibilities
* Act as a Business Development advocate for all HyService opportunities (OPEX, CAPEX, AUTOMATION/DIGITAL, SPARES).
* Support the strategy and growth of the service region.
* Conduct frequent customer visits to generate growth and identify leads.
* Strengthen customer relationships and develop new customers.
* Drive the sales and marketing of new services and products.
* Support the regional service hub team.
* Manage opportunities in SalesForce.
* Develop winning OPEX proposals with the HyService Sales Manager.
* Support the HyService Sales Manager in developing proposals as required.
* Serve as the face of all HyService offerings (CAPEX, OPEX, SPARES, and AUTOMATION/DIGITAL) for customers.
* Liaise with and utilise the Voith internal network to successfully offer and execute projects.
* Manage the handed‐over warranty work.
Project Execution Responsibilities
* Serve as the face of HyService projects in the region for customers.
* Manage OPEX and SPARES projects in their region.
* Ensure delivery of projects to schedule, budget, quality, and EHS requirements.
* Coordinate an internal network of technical experts, engineers, and other key functions located in the back‐office and across Voith Hydro, as well as on‐site resources, contractors, and suppliers to successfully offer and execute service projects.
* Take responsibility for overall direct employee management during project execution.
* Support annual sales planning.
* Handle invoicing and collection of payment.
Personal Profile
The Service Manager is a self‐motivated, reliable and dynamic individual with an entrepreneurial spirit, capable of leveraging relationships to deliver high‐value products and services to our customers.
With 5 to 10 years of experience in a similar role, the candidate brings sales experience and a proven leadership track record, showcasing a strong service mindset. A university diploma in engineering or equivalent industry experience provides a solid technical foundation.
Qualifications
* Deep technical knowledge of hydro turbines, generators, and balance‐of‐plant equipment.
* Strong analytical, problem‐solving, and issue‐resolution skills.
* Proficiency in project management software and tools.
* Excellent communication and interpersonal skills.
* Exceptional organizational skills.
* Collaborative teamwork ability.
* Leadership and decision‐making capabilities.
* Attention to accuracy and detail.
* Highly developed report writing and technical capabilities.
* Ability to prioritize and efficiently complete multiple tasks within deadlines, even with minimal supervision.
* Computer literate in MS Office Suite; experience with SalesForce and SAP is an asset.
The Service Manager must be open to traveling up to 40% of the time, visiting various customer and project sites to ensure the delivery of exceptional service.
Reporting to the Head of Service VH ANZ, the Service Manager will coordinate resources from the HyService team for project execution and collaborate with Engineering, Sourcing, Logistics, Controlling, Sales, Commercial, and Field Service departments.
External interfaces include customers, suppliers, partners, and consultants.
We offer an international working environment with an open and inclusive culture, flexible working models, sustainable development opportunities, and support for family‐career balance and well‐being. The offer is subject to satisfactory medical and police clearance.
Apply now via our web portal. Find more details about the application process. The Voith Hydro GmbH & Co. KG | VHH looks forward to your application!
Talent Acquisition AdvisorTaruna YadavPhone: 0439705183voith.com/career
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