Job Overview
We are seeking a skilled technical professional to provide exceptional application and product support for our clients. As a key team member, you will be responsible for troubleshooting complex technical issues, guiding clients through enhancement requests, and contributing to ongoing product improvements.
* Key Responsibilities:
* Providing technical application and product support services to meet client needs
* Efficiently resolving client issues and communicating effectively
* Maintaining accurate ticket records and escalating when necessary
* Monitoring client solution health and performing proactive maintenance tasks
* Creating and updating support documentation and knowledge base articles
* Participating in internal and client-facing meetings and discussions
* Supporting major incidents and providing proactive client notifications
* Identifying sales opportunities and promoting Sensei's services
To be successful in this role, you will require 2+ years' experience in a similar client-facing technical support position, solid technical expertise in Microsoft products and related technologies such as SQL, SSRS, Power BI, and the Power Platform. Additionally, you will need excellent problem-solving and troubleshooting abilities, strong communication and customer service skills, and a calm, logical approach under pressure.