Sales Support Specialist Role
Job Overview
We are seeking an experienced professional to provide high-level administrative support, reporting, and market research in a dynamic team.
About the Opportunity
This role will facilitate eBusiness order lines, improve sales efficiency, and customer satisfaction by ensuring knowledge and skills within the team are at anticipated levels.
Key Responsibilities:
* Provide system support for applications including Aurora, eBusiness, Salesforce, etc.
* Execute training and implement system updates in processes, systems, and relevant applications.
* Liaise with IT and Systems experts to coordinate training, systems updates or implementation of new systems.
* Identify process and systems improvement opportunities and propose continuous improvement activities for operations.
* Set up and administration of online e-commerce platform.
* Provide first-line support to assist Sales Team and customers with e-commerce solutions.
* Responsible for technical/systems onboarding of new customers, including document scanning and business-to-business integration testing.
* Maintain data integrity within the eBusiness systems, including CRM and Power BI.
* Identify any e-commerce errors/issues and progress to completion with assistance from other stakeholders.
* Liaise with key stakeholders (logistics, sales, pricing, etc.) to identify customer issues/patterns of usage.
* Takes responsibility for personal development and enhancement of skills.
* Execute reports and analyse information to support management improvements to sales efficiency and hit rates.
Required Skills and Qualifications:
You should have a high level of attention to detail, thrive in a busy environment by prioritising, strong time management, and being highly organised. Some form of systems or applications training is essential, and previous experience in a similar role is ideal. Customer service and customer focus are your forte, and you come with the ability to understand, monitor, and update existing business or work processes. Analytic thinking, excellent computer proficiency, and an open-minded approach to problems are also required.
Benefits:
* Generous Superannuation contributions above the industry standard.
* Comprehensive Employee Benefits Program, including salary sacrifice options, and a Length of Service Recognition program.
* Employee Referral program, earning up to $5,000 per successful referral.
* Company-wide Bonus scheme to reward your hard work and dedication.
* Company-funded paid parental leave, with superannuation contributions during the leave period.
* Extensive training opportunities, from internal programs to contributions towards external studies.
* Sandvik Wellness Program to support and enhance your health and wellbeing.
* Ongoing development, opportunities with extensive internal and external training opportunities.
* Flexible working arrangements, work from home up to 40% of the work week with flexible start and finish times.
About You:
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