Operations Manager (Ops), Support Engineering DESCRIPTION
Amazon Web Services (AWS) is seeking a highly motivated Technical Operations Manager who is passionate about people, operations and technology; someone who wants to work with and learn one of the fastest growing cloud platforms in the world and deliver extraordinary customer experience.
AWS Support Engineering provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services. As a member of the AWS Leadership team, you will be at the forefront of this transformational technology, assisting companies that are taking advantage of a growing set of services & features to run their mission-critical applications. You will work with leading companies in this space and directly with Leads, Engineering and Associate teams within Amazon developing these new capabilities.
As an Operations Manager, you will be responsible for the day-to-day management, leadership, development, coaching and engagement of highly skilled and deeply technical support engineers who are focused on delivering an extraordinary customer experience in every interaction. You will be a critical leader to the technical team based in Sydney, working with customers from all over the world. Every day will bring new and exciting challenges whilst you:
Drive and further develop the engineers in AWS. Hire, develop and inspire a team of Leads, Cloud Engineers and Cloud Associates. Work closely with peers to workforce plan, drive initiatives and outcomes at the site, regional and global level. Leverage day-to-day experiences to provide the voice of the customer to internal AWS teams. Minimum Qualifications The right person will be technical and be able to inspire and grow a team of engineers at all levels. Strong business, operations and technical vision. Have been successful working across organizational boundaries, bringing together people with diverse perspectives and experience to find solutions to even the most complex of technical issues. Experience managing IT environments on behalf of customers. Be an innovative thinker balanced with a strong customer and quality focus. Flexible work schedules (weekends and/or evenings when required). PREFERRED QUALIFICATIONS Come with years of experience managing teams in relevant technical operations environments. Strong verbal & written communication skills and demonstrated technical leadership experience. #J-18808-Ljbffr