Are you a skilled and empathetic professional looking for a new challenge?
Loss Adjuster/Claims Manager role at Crawford & Company.
About the Opportunity
Join our team as an experienced Loss Adjuster to become an integral part of our strong team, assisting in restoring customers' lives affected by loss or damage to their properties.
You will be a self-starter and confident in completing site inspections, ascertaining cause and extent of damage, appointing trades, and providing a seamless end-to-end claims experience for the customer.
Whilst this role would suit someone with a loss adjusting/claims background, we are open to hearing from candidates with property management backgrounds or similar fields where they can apply their transferrable skills to managing claims from start to finish.
About You
Expert communicator; empathetic nature; great listener – able to communicate concisely and tailor messaging (verbal and written) to their intended audience, translating to high-calibre reports for clients
Problem solver and curious persona; searches for the root cause/s and proactively finds solutions throughout the claim journey
Intrinsically driven to provide highest level of customer service that is always thoughtful and timely
Have a growth mindset that values continuous learning and absorbs new information and change with ease
Resilient and focused on achieving positive outcomes for key stakeholders
Key Requirements
Deliver professional and excellent service when completing on-site and desktop assessments, interacting with customers and clients
Proactively communicate clear and accurate advice, solutions, timeframes and claim progress to all stakeholders
Clearly document all decisions made and reasons, including ownership details, reserve changes and acceptance/rejection of claims
About Crawford
Crawford is the world's largest publicly listed claims management company operating in over 70 countries. With over 80 years of operation, Crawford is committed to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events.
Crawford offers services across the entire claim lifecycle – from 'first notification of loss' through to litigation:
* Loss adjusting – property, major and complex loss, catastrophe response
* Third-party administration (Lloyd's accredited provider)
* Forensic accounting including business interruption expertise
* Cyber response
* Managed repair services (Contractor Connection)
* Quantity surveying, forensic engineering & building consultancy (CRD Building Consultants)
* Legal services (HBA Legal)
Learn more about Crawford's commitment to diversity and inclusion.
We welcome applications from Aboriginal and Torres Strait Islander peoples and people of all backgrounds regardless of gender identity, age, sexual orientation, disability, or ethnicity.
Interested? Please submit a short cover letter explaining why you are suitable for the role along with your resume.