Job Description:
Deliver seamless, efficient, and customer-led operations as a pivotal leadership role. This includes application preparation, credit assessment, settlement, and post-fulfilment servicing.
* Lead, mentor, and develop a high-performing team responsible for home loan processing, including application preparation, credit assessment, approval, settlement, and post-fulfilment servicing.
* Build a culture of accountability, empowerment, customer obsession, and operational excellence.
* Drive workforce planning, talent development, and succession to ensure sustainable capability uplift.
* Manage operational resources to ensure efficient allocation and delivery of value-aligned outcomes.
* Own the end-to-end Home Lending process ensuring efficiency, scalability, and exceptional customer and broker experience.
* Act as the enterprise process and experience owner for the entire Home Lending operational journey from post-origination to settlement and servicing.
This role requires a proven senior leader with extensive expertise in Australian home lending products, operating models, and regulatory frameworks.
The ideal candidate will have a strategic thinker with a strong track record in driving operational transformation, process simplification, capability uplift, and delivery of scalable operational models.
The successful candidate will possess advanced risk management acumen with demonstrated success in identifying, mitigating, and managing operational, regulatory, and compliance risks.
The selected candidate will be a skilled stakeholder engagement professional with the ability to shape and align outcomes across Product, Distribution, Sales, Credit Risk, Technology, and key external partners.
This role offers fantastic benefits, including study leave, professional wellbeing coaching, access to a wellbeing centre, and flexible working arrangements.