Overview
We are currently seeking a service superstar with a passion for motivating a Team to join our dedicated Housekeeping Team as Housekeeping Supervisor.
We are hiring for multiple positions across regional Australian locations outside of Sydney, Melbourne, and Brisbane.
Responsibilities
* Prepare the morning reports showing occupied, vacant, check outs and out of order rooms for the Housekeeping Department as required.
* Assist the Head of Department with the productivity, motivation and development of all line Team Members within the Housekeeping department.
* Be accountable to the Head of Department for maintaining the productivity of the department, within the budgetary guidelines.
* Coordinate all work activities on a shift-to-shift basis, ensuring all department procedures are followed and daily tasks are completed according to the company standard.
* Conduct daily departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift.
* Provide a complete and accurate hand over between shifts, communicating any requirements for subsequent shifts.
* Assist in the preparation of housekeeping rosters, ensuring that optimum number of Team Members is achieved within budgetary guidelines and understanding visa condition and working rights.
* Assist in the recruitment and selection of Team Members for the department, when required.
* Organise skill training for housekeeping team members in conjunction with the Talent and Culture.
* Implement strategies to increase the productivity and morale within the department in conjunction with the head of department.
* Communicate with all departments in the property to ensure a smooth flow of work.
* Prepare accurate reports as required by the head of department.
* Conduct regular checks of all areas of the property to ensure that all facilities are being cleaned and maintained according to Work Health and Safety regulations.
* Assist in controlling all housekeeping inventory, including chemicals, linen and supplies.
* Assist in controlling all housekeeping team member uniforms, ensuring adequate supplies are available.
* React professionally and in a timely manner to all guest complaints, ensuring that follow up is completed and the Executive Housekeeper is informed.
* Recommend strategies to improve Guest comfort / experience.
* Daily check and maintain team members grooming standards.
* Liaise closely with the Front Office Manager and the Maintenance Manager / department to ensure a quick change over of rooms.
* Liaises with outside contractors with regard to laundry and cleaning material services in the absence of the Executive Housekeeper.
* Participate in scheduled training and development programs provided by the property to improve self and department standards, and attend departmental meetings as required.
* Conduct timely performance development appraisals for housekeeping team members.
* Assist guests with all enquiries and complaints and provide accurate information to guests about property facilities and features.
* Be trusted to follow correct procedures for all lost property items and ensure housekeeping team members are aware of procedure.
* Ensure all team members (and self) handle all amenities, chemicals and equipment according to specific instructions and Workplace Health & Safety standards.
* Ensure all Team Members are fully trained in property fire & emergency procedures and all fire wardens attend training as required.
Qualifications
* Exceptional attention to detail with previous Housekeeping leadership experience.
* Excellent communication, interpersonal and time management skills with a friendly and outgoing personality.
* A quick thinker, who can think on the spot to ensure the day runs as smoothly as possible.
* Excellent grooming and presentation skills.
* A person who is not only a leader but also a team player, that will be hands-on in order to see their team succeed.
Additional Information
$68,864 - $75,000 based on working days and penalties applicable as per the Hospitality Industry General Award
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