2 weeks ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
At CSR, we're building a better future together. We are a team of 2,600 people across Australia and New Zealand, collaborating every day toward a shared purpose - 'Building solutions for a better future'. We are a leading Australian manufacturing business at the forefront of developing innovative, sustainable, high performing building products and systems.
We put people first and are committed to a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and thrive. We provide equal prospect for everyone and welcome people of all backgrounds, identities, experiences, abilities, and life stages.
About The Role
Are you a customer-focused professional who thrives in a fast-paced environment? CSR is looking for a Customer Service Representative / Sales Support to join our team in Brookvale. You will play a key role in delivering exceptional service and supporting sales operations. This is a great opportunity to work with a collaborative team, build strong relationships with customers, and develop skills across customer service, sales support, and systems.
You will be the first point of contact for customer enquiries, ensuring orders are processed accurately and efficiently, while supporting internal teams with product knowledge, reporting, and CRM updates. If you enjoy solving problems, working with detail, and making a real impact on customer experience, we’d love to hear from you.
What You Will Be Doing
- Respond to customer enquiries and process orders accurately
- Coordinate delivery timelines and communicate updates
- Support sales teams with CRM, reporting, and documentation
- Liaise with warehouse, credit, and internal teams to resolve issues
- Build product knowledge to assist with customer queries
About You
- Proven experience in customer service or sales support roles
- Strong communication and relationship-building skills
- High attention to detail and ability to manage multiple priorities
- Comfortable working with ERP and CRM systems (Dynamics experience a plus)
- Proficient in Microsoft Office (Outlook, Excel, Word, SharePoint)
- A proactive problem-solver with a customer-first mindset
- Experience in order processing, invoicing or accounts is desirable
- Ability to work collaboratively across teams and departments
What We Offer
- Supportive and collaborative culture that fosters innovation and inclusion. You'll be surrounded by talented colleagues who help each other succeed.
- Care and wellbeing offer includes up to 14 weeks of paid parental leave and access to an employee assistance program.
- Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brands
How To Apply
Click the Apply for this job button. We encourage you to apply even if you don’t meet 100% of the requirements. If you’re passionate about making a positive impact and see yourself in this role, we’d love to hear from you!
Referrals increase your chances of interviewing at CSR Limited.
#J-18808-Ljbffr
📌 Customer Service Officer
🏢 Csr
📍 City of Sydney