Are you a seasoned Customer Service Administrator ready for your next role in a professional services setting? We're currently on the lookout for skilled customer service professionals to join a vibrant team in Maroochydore on a contract basis.You will play a key role in supporting a remediation project - receiving full training in your first week and will have ongoing support from the core team for escalations. This is a fantastic opportunity for customer service professionals to gain exposure in a fast-paced, multi-channel contact centre environment, with a real opportunity to transition into a permanent role.Benefits to the successful candidate:Competitive hourly rate based on your skills and experienceEnjoy the flexibility of a contract role, on a Monday to Friday rotating roster between 8am - 6pmGain experience in a top-tier professional services firmOpportunity to contribute to meaningful remediation workGreat team culture and office-based collaboration in a central Maroochydore locationWeekly payDuties and responsibilities include:Handling customer queries and remediation-related issues across multiple channels: inbound and outbound phone, SMS, email, and social mediaCommunicating clearly, empathetically and professionally to resolve potentially challenging customer interactionsNavigating multiple systems confidently to access customer records, policies and communication toolsWorking closely with your team to meet service levels and maintain a high standard of customer careEnsuring smooth day-to-day operations in a fast-paced environmentWe are looking for someone with:Previous customer service experience—call centre background highly regardedStrong verbal and written communication skillsProven ability to remain calm, empathetic and resilient during challenging conversationsTech-savvy with good proficiency in MS Office (Outlook, Teams and Excel)Confident navigating multiple systems and adaptable to changeA genuine team player who thrives in a collaborative environmentFlexibility to commence a new role on short noticeIf you are interested in this new opportunity, please apply directly, or for a confidential discussion please contact Renee Coyne at Fuse Recruitment on 0430 566 309.
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