Technical Support Engineer - Cloud Infrastructure
This is a challenging and rewarding role that involves providing technical support to customers nationwide, addressing issues related to servers, desktops, and applications within Microsoft Azure, Active Directory (AD), and Exchange environments.
The successful candidate will be responsible for managing cloud infrastructure across Hyper-V, AWS, and Azure platforms, ensuring systems' efficiency and performance. This will involve collaborating with solutions experts to maintain best practice environments and address complex technical challenges.
This role also offers opportunities to participate in project teams to deploy and manage IT solutions for clients, ensuring projects are completed on time and within scope. The candidate will be required to document and log all actions and solutions in our systems for accountability and future reference and mentor juniors in key skills.
We are looking for an individual with extensive knowledge of technical infrastructure from desktop to firewall, including LAN & WAN networking principles. Outstanding spoken and written communication skills in English are essential, as well as deep knowhow in Windows Server, desktop and Azure AD/GPO/DNS/DHCP. Strength across messaging platforms including Exchange Hybrid, On-prem and Office 365 is also necessary.
In return, we offer a competitive salary package, flexible working arrangements, and opportunities for personal and professional development with our FastTrack mentoring program. We welcome applications from Neurodiverse candidates and offer flexible options to accommodate their needs.
The ideal candidate will have experience working with Hyper-V and other virtualisation solutions, extensive experience with backup technologies, and excellent complex-problem diagnosis technique. Exposure to ticketing tools is highly valued.
If you are a motivated and talented individual who is passionate about delivering exceptional customer service and technical expertise, we would love to hear from you.