Australian citizenship required. No PR or Work Visa holders. Must hold active NV1 security clearance. Must be able to work from Canberra on a hybrid basis (3 days a week)
What to submit?
* A tailored resume in docx format
* A one page (5000 character) summary response to the selection criteria below.
RFQ Details
* RFQ ID: LH-04005
* Closing Date: Wednesday, 23 July 2025 11:59pm (Canberra time)
* Estimated Start Date: Monday, 06 October 2025
* Initial Contract Duration: 12 months
* Extension Term: 12 months
* Number of Extensions: 2
* Experience Level: APS5/APS6 equivalent
* Security Clearance: Must hold NV1
* Location of Work: ACT
* Working Arrangements: Hybrid Typically 3 days in the Canberra office, 2 days from home. Flexibility subject to negotiation.
* Maximum Hours: 40 hours per week
Client Details
* Agency: Department of Foreign Affairs and Trade
Job Details
DFATs Commercial Application and Delivery Section requires a Salesforce UX Designer and Adoption Manager to support UX research, design, and adoption activities across Salesforce projects and business-as-usual systems.
Key Duties And Responsibilities
* Elicit business requirements and user persona journeys
* Prepare wireframes and design prototypes
* Conduct and apply end-user research
* Ensure compliance with Salesforce UX best practices and federal UX standards
* Collaborate with stakeholders and project leads
* Deliver UX documentation, assessments, and research outputs
* Support change management, user adoption, and training
Selection Criteria
Max 5000 characters total in one-page pitch (individual responses not required)
Essential Criteria
* Minimum 3+ years in performing Salesforce user experience design
* Specialist skills in:
o Salesforce UX design (certified)
o Public Sector Solutions
o Lightning and Omnistudio UI
o WCAG2.0 compliance
o Mock-up tools such as Visio
* Ability to meet Service and Inclusion standards of the Federal Digital Experience Policy
* Active NV1 clearance
Desirable Criteria
* Knowledge of ADKAR, Kotter, Prosci, ACMP change methodologies
* Experience with Salesforce training content: in-app training, videos, e-learning, guides
* Experience supporting user adoption in Agile/PRINCE2 environments
* Salesforce Administrator certification
Additional Submission Requirements
* Acknowledge DFATs DecemberJanuary contractor stand-down period (46 weeks)
* Confirm express candidate representation
* Declare subcontracting intentions (300 characters)
* Declare enforceable restraint of trade (300 characters)
* Acknowledge requirement for active NV1 clearance (no upgrades or new sponsorships)
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