Overview
Branch Customer Advisor – Banking – Hervey Bay
We empower team members to make a positive difference for customers and communities, learn and grow, and deliver a seamless, tailored customer experience every day. Our people are customer obsessed and prioritise customer needs and satisfaction while fostering innovation and robust, lasting relationships.
Hours
Hours (Monday - Friday, 30+ hours per week): 9:00am – 4:30pm on Monday, Tuesday, Wednesday, and Friday; 9:00am – 5:30pm on Thursday.
What we offer
- Access to NAB’s tailored career development programs, upskilling and mobility opportunities to support success
- Banking and financial services discounts including competitive rates and reduced fees on home loans, credit cards and insurances
- A broad range of benefits and discounted offers on Travel, Fitness, Events and Technology
- Various leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave
- Further information on NAB Colleague Benefits and Perks on our website
Responsibilities
- Support NAB’s Hervey Bay branch by being the first point of contact for customers and placing them at the centre of everything you do
- Identify the most suitable products and services for customers, such as account opening, unsecured lending and banking transactions
- Demonstrate Smarter Banking options (self-service and digital) to make banking simple, easy and secure
Qualifications and qualities
- A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers
- A team player with a keen eye for detail to ensure every transaction is efficient and accurate
- Customer-centric thinking and appreciation for the inclusion and diversity of our customers
- No banking experience required – full training provided
Inclusion and culture
We are committed to a diverse and inclusive workplace where everyone feels valued and respected. We foster an inclusive environment in partnership with Employee Resource Groups (ERGs) so colleagues’ unique backgrounds and identities are understood and celebrated. We support you to work in your own way.
Application
If you think this role is right for you, we’d love to hear from you. Please note that candidate screening and interviews may occur before the closing date. Apply at your earliest opportunity. Unsolicited CVs from agencies will not be accepted.
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📌 Customer Advisor - Banking
🏢 NAB
📍 Hervey Bay